Benchmark Email realizes the
importance of timely customer support. To help you
get the support you need, we offer several methods of contact
to suit all customer needs.
1.
LIVE HELP-Best
way to get help with your questions!
Available Monday through Friday, 8:30 AM to 5:30 PM (EST).
2.
EMAIL-Email
us a description of your issue to service@bmesrv.com
and attach any necessary files. We usually reply and resolve
most issues within 4 hours Monday through Friday, 8:30 AM to
5:30 PM (EST). Complex issues may take longer to resolve.
3. SUPPPORT
CASE-Simply create
a case and describe your issue. We usually reply and
resolve most issues within 4 hours Monday through Friday, 8:30
AM to 5:30 PM (EST). Complex issues may take longer to
resolve.
4. PHONE- You can call our support department at 800.430.4095
or 562.252.0615 and leave a detailed message.
Be sure to include your User Name, if applicable, your email
address and phone number. We usually will reply and resolve
most issues within 4 hours Monday through Friday, 8:30 AM to
5:30 PM (EST). Complex issues may take longer to resolve.
