Thank you very much for the fantastic
support you have given me. The website itself is extremely well put
together, but I still had lots of little questions when it came to
setting up my first self designed e-newsletter and it really made
a difference to have someone on the other end of the phone that put
up with my silly questions! It was great to get a hold of you each
time I called without going to voicemail or some other horrible voice
activated thing, and my questions were solved each time really quickly.
Finally when I was having issues yesterday with the site being slow
sending out my test emails, you fixed that too! In looking around
the web for a great e-newsletter service it’s hard to know the
difference till you test them out, but you clearly have both a superior
site design and customer support. This helps me tremendously since
I am offering this service to my clients, and it helps me look professional
too!
Tania Leach |
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I cannot express enough how surprised
I am to find someone so dedicated to helping an entrepreneur get off
the ground. Actually, the time and patience you have expressed in
helping me set up has even humbled me. Rarely does one encounter anymore
your dedication and spirit to invest in a long term relationship,
by applying one's experience and time in explaining and guiding a
client, as you have with me.
I truly hope that my campaign takes off and leads me in all directions;
there are all the obvious reasons, of course. However, dealing with
someone so dedicated to recommending only what is actually best for
the client becomes a motivator in its own right.
No matter what, at least I won't be having the difficulty of finding
a service provider in your field. Your calm and thoughtful communication
of what is available, within the context of what you believe may be
useful at the time for me, without making the client feel pressured
at all - quite the contrary - has engendered a confidence and sense
of ease that only comes with trust.
I thank you for this educational process and, above all, I extend
my most sincere thanks to you, Alex.
Sid Klein
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| Thanks for the follow up email. So far everything
is pretty good - your service is very straightforward, powerful and
easy to use. I especially like the reports, statistics, etc and clean-list
functionality. I’m going to be introducing the service to additional
people here at our organization that will be sending out future email
campaigns. I’ll certainly encourage them to contact you if they
have questions, and I’ll do the same.
Thanks again and regards,
Ben Beinfeld
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Just wanted to say that now that I'm
using your software, it is the easiest system I have come across,
the features are excellent, and when I have requested your support
via email, the responses have been quick and 1st class.
I have signed up as a reseller, and will be looking to push your
product through my contact lists. Thank-you.
Steve Watkins
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| I want to tell you I am absolutely impressed
with the way you've put your whole deal together - the website is very
well designed, easy to use, and technically flawless, as far as I can
see. And your customer service is phenomenal - there was always someone
there with good and accurate answers, even in the middle of the night!
Derek Casady
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I really love your product. The best
part about my campaign is being able to look at the reports. It's
great to be able to see how many people have read the newsletter,
who they are, what links they clicked on and how many apparently never
opened the newsletter. Those stats will help me to know how to design
and follow up on the next newsletter.
I looked up the stats on one man who clicked on my pricing page.
I then sent him a video e-mail to see what it would take to get him
on board. That's the type of zeroing in on your target that I needed.
Thanks!
Dan Carawan
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| I just wanted to let you know that Andy
has helped me big time! What a wonderful asset to your company! Any
time I have a question he explains it out to me step by step and is
such a pleasure to speak with. I am constantly getting on the live chat
bugging him about something and he is always there ready to help. You
have a great employee working for you and I just wanted to point out
what a great job he is doing and how exceptionally pleased we are with
your company. Thanks again! Have a wonderful day!
Jennifer Maloney
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I have to tell you how pleased I am with
your service. The e-mail functions are easy to use and allow me to communicate
with my members in a clear, concise and professional manner.
"Andy",
the person who has assisted me with my inquiries has been, very helpful,
patient and polite.
Daniel Veliz
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| Hello, I wish you the best in the coming
year! I am thrilled with the results I get using your services for my
business. I would recommend your email marketing to anyone! Thanks for
the great service!
Jenn Devine
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| Thanks so much for contacting me. In fact,
I wanted to thank you on Christmas eve for contacting me and offering
your assistance. I ended up not using your service that day, but I almost
needed to and would've felt a little stranded if you hadn't contacted
me. I didn't have time to email back, but I wanted to thank you from
my heart. It really mattered to me that someone was there on Christmas
Eve to help me.
Vicki Worthington
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| After learning how to put it all together
in one week, our first newsletter went out today. It is amazing that
within 5 minutes our phone started ringing, and emails started coming
in. the best part is that our reports show that the most important clients
we wanted to reach have opened and clicked through. Thank you so very
much!!
Rich Kizer
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| Benchmark email is BY FAR the best emailing
web site I used so far. We are still working on our web site, as soon
as we go live, we will definitely use your services.
Fabio
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| Your customer service is excellent, which
is bad news for your competition. I recently cancelled another service
because they didn't have you Victor!
Mackay
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| Thanks Victor. You've been much better help
than the last company I spoke with. I will sign up with your company
in the next few days. It's great to see that your company has great
customer service and can try their clients personally. Thank you.
Nigel
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| I am a recent customer of Benchmark email
and I wanted to take a moment to let you know that I think your customer
service is exceptional! Not only do you offer great services, but the
help that I have received in creating my newsletter has been greatly
appreciated. My gratitude and appreciation to your service rep, Victor.
He has graciously answered every question that I have had, as well as
assist me in uploading items that I was having trouble with. Hats off
to you, Victor!!! Thank you so much for all your help.
Eddy Murias
Murias & Consultants, Corp
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| I am happy with the service today. Your
web interface is very good and easy, and it’s my first time with
your company but I am happy.
Eddy Murias
Murias & Consultants, Corp
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| Thanks so much for the follow-up. The "final
final"campaign was the goal, and it has been sent. I appreciate
Benchmark's customer service. The live help is great. I've never seen
anything like it. We'll be back with more campaigns in the future.
Ross Turner
Marketing Manager
Nailers
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| Superb service Victor. I will be signing
up for an on going relationship.
Adrian Smith
AppraiserTech
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| I am very impressed with the competence
in which all of you direct your customer service. Thanks for the help.
I will be more careful next issue. I am now a paying customer and will
also take advantage of the custom Id option. We are very happy with
the ease of the interface and reliability, stats and overall quality
of this service.
Herb Taylor
Webmaster/Admin
Sprintwire.com
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Today was my first day with this company
and as I finalize my newsletter concepts, I must say that the service
so far makes me think I will be happy (as much as I can be) to
expand into the paying levels when it is ready for distribution
Kevin Kearns, President
The Kearns Advantage
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| I love your service and have turned the
marketing department here onto your site/service. They just used it
to send out about 4,000 holiday direct mailers. I think Mizuno will
be using Benchmark Email from now on.
Jim Reilly
Internet Development Manager
Mizuno USA
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| This is by far the best service I have ever
spent money on. The system is simply great!
Jeff Crump
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| I am very pleased with your service, and
I will be switching to a paid account shortly. Thank you for your excellent
support.
Doug
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| Thanks for your help. I love the service
so far and the list uploading was super fast.
Peter
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| Great work you do!!!
Claire Sparks
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| Thank you for offering your help. It is
most appreciated and at any time if I need assistance I will certainly
compose an email. I plan to pay for a subscription, as I am thoroughly
pleased with your company's services.
Rebekah
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| Hi, I hope this is the right place to submit
this. Saturday afternoon, I was in a panic, attempting to get my e-mail
campaign launched from one of your competitors. I was technological
stumped by their site, and with no support available, eventually, I
started to look around for another service. I came to benchmarkemail.com
(from Google) and started to peruse the features listed. I wasn't finding
the answers I needed to seal the deal so I clicked "Live Help".
Victor popped up, answered my questions and assured me that benchmarkemail.com
had all the service I needed and more. I was thrilled to find that out
but still concerned that I would run into problems that would keep me
from meeting my deadline (which had already passed). When I asked Victor
if he would be on duty all day, he told me that he would stay available
as long as I needed help. He did all that he said and more. I signed
up for your service but had problems getting my mail list (13000 names)
uploaded and formatted. Victor went through me trying different formats
and trying, trying again until we got it right. He answered my questions
about custom 'From' addressing and a host of other things and, long
story long, I got my job done. As a small business owner working job
to job, flubbing this job would have been a killer. Victor saved my
bacon and deserves more recognition than this simple praise can contain.
His was the type of service that is woefully rare these days. I will
recommend benchmarkemail.com to anyone who will listen based on this
experience.
Greg Galloway
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