Are you suffering from high unsubscribe
rates in your
email marketing campaigns? Are
you at a loss as to why this is happening? Are you wondering what the
reason
for this dilemma is? Take a look at some common reasons that cause
subscribers
to unsubscribe and the solution to these problems! Read on for 5 great
tips
to lower your unsubscribe rates!
1. Provide alternate ways to stay in
touch
One of the biggest reasons for recipients’ unsubscribing is because
they
feel they are being flooded with emails. Unfortunately when this
happens they
usually land up unsubscribing from the majority of emails they have
been receiving.
The sad reality of this situation is that these recipients do not
consider your
email to be anything special. Therefore they do not think twice about
unsubscribing
from your emails. However, there is a way to salvage this situation.
Let them
know that there are other ways for them to stay in touch with your
business.
Provide them with links to your blog, web feeds and any other means of
communication.
2. Stop overwhelming recipients with
your email
Often you are the cause of your recipients’ decision to unsubscribe.
This
happens when you get carried away and flood your recipients’ inbox with
numerous emails. The good news is there are a number of solutions to
fix this
problem. You can provide your recipients’ with an option to remain
subscribed
and change the frequency of the emails sent by you. This option should
be offered
when they click on the unsubscribe link. This option should also be
present at
the time of sign-up so that your recipients’ can select the frequency
most
suitable for themselves. You could also consider testing different
frequencies
and analyzing your recipients’ reactions in order to discover the best
frequency to be used.
3. Provide an option for changing
the email address
Your subscribers may simply want to change their email address.
However, if you
do not provide them with an option to do so, they will end up
unsubscribing.
Leading Email Service Providers like
Benchmark
Email, etc already have such options
inbuilt into their application. Failure to do so may result in you
needlessly
losing subscribers.
4. Give subscribers what they are
looking for
Your recipients’ subscribed because they expected you to fulfill
certain
expectations. If you don’t give them what they want, they will have no
reason to remain subscribed. Keep an eye on your emails and ensure that
they
contain what you promised to deliver. If you have promised to send
informational
emails, avoid placing excessive promotional tactics within your email.
Ensure
that at least 70% of your information is promotion free. Provide your
recipients
with a list of topics and subjects and let them select what appeals to
them.
Also provide them with the option to unsubscribe only from a particular
topic
or subject. Analyze your reports and make a note of the topics and
promotions
that get the best response from your recipients and tailor your emails
accordingly.
You could even think about implementing trigger
emails and segmentation in order
to better target your audience.
5. Get people to use subscriber
preference centers
Make an effort to motivate people to use subscriber preference centers.
This
is a great way for your recipients to let you know what’s lacking so
you can adapt accordingly. Unfortunately most people only seem to use
this
option after they have already decided to unsubscribe. Give them
incentives
to visit the preference center by notifying them about special offers
or requesting
them to update their profiles for upcoming events.
Do you know any more tips for lowering unsubscribe rates? Do tell us
about them!