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5 Tips to Lower Your Unsubscribe Rates

Oct 27 2009, 10:48 AM

Are you suffering from high unsubscribe rates in your email marketing campaigns? Are you at a loss as to why this is happening? Are you wondering what the reason for this dilemma is? Take a look at some common reasons that cause subscribers to unsubscribe and the solution to these problems! Read on for 5 great tips to lower your unsubscribe rates!
1. Provide alternate ways to stay in touch
One of the biggest reasons for recipients’ unsubscribing is because they feel they are being flooded with emails. Unfortunately when this happens they usually land up unsubscribing from the majority of emails they have been receiving. The sad reality of this situation is that these recipients do not consider your email to be anything special. Therefore they do not think twice about unsubscribing from your emails. However, there is a way to salvage this situation. Let them know that there are other ways for them to stay in touch with your business. Provide them with links to your blog, web feeds and any other means of communication.
2. Stop overwhelming recipients with your email
Often you are the cause of your recipients’ decision to unsubscribe. This happens when you get carried away and flood your recipients’ inbox with numerous emails. The good news is there are a number of solutions to fix this problem. You can provide your recipients’ with an option to remain subscribed and change the frequency of the emails sent by you. This option should be offered when they click on the unsubscribe link. This option should also be present at the time of sign-up so that your recipients’ can select the frequency most suitable for themselves. You could also consider testing different frequencies and analyzing your recipients’ reactions in order to discover the best frequency to be used.
3. Provide an option for changing the email address
Your subscribers may simply want to change their email address. However, if you do not provide them with an option to do so, they will end up unsubscribing. Leading Email Service Providers like Benchmark Email, etc already have such options inbuilt into their application. Failure to do so may result in you needlessly losing subscribers.
4. Give subscribers what they are looking for
Your recipients’ subscribed because they expected you to fulfill certain expectations. If you don’t give them what they want, they will have no reason to remain subscribed. Keep an eye on your emails and ensure that they contain what you promised to deliver. If you have promised to send informational emails, avoid placing excessive promotional tactics within your email. Ensure that at least 70% of your information is promotion free. Provide your recipients with a list of topics and subjects and let them select what appeals to them. Also provide them with the option to unsubscribe only from a particular topic or subject. Analyze your reports and make a note of the topics and promotions that get the best response from your recipients and tailor your emails accordingly. You could even think about implementing trigger emails and segmentation in order to better target your audience.
5. Get people to use subscriber preference centers
Make an effort to motivate people to use subscriber preference centers. This is a great way for your recipients to let you know what’s lacking so you can adapt accordingly. Unfortunately most people only seem to use this option after they have already decided to unsubscribe. Give them incentives to visit the preference center by notifying them about special offers or requesting them to update their profiles for upcoming events.

Do you know any more tips for lowering unsubscribe rates? Do tell us about them!

Posted in Tips & Resources

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