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Andy Shore

Benchmark Email New Feature: Add Personal Greetings

Dec 29 2010, 01:34 AM by

I hope all of you found some fun new toys under the Christmas tree or Chanukah bush this year (or however else your faith and family may bring you presents). While everyone was sipping on egg nog this past weekend, we were preparing a new toy for our users. We have added the option to insert a greeting into your emails. Holiday season or not, we could all stand to be a little friendlier. A personalized greeting in your email campaigns shows your subscribers that they're more than just an address.
To include a personalized greeting in your email, first select the block in the editor that you want to add the greeting to. Within the block, click where you would like the greeting to appear. Select Greeting from the Insert Additional Elements section on the lefthand side of your screen.
A box will pop up allowing you to customize the greeting. Dear is the default for the Primary Greeting but it can be changed. You can choose First Name, Last Name or both First Name & Last Name. The Primary Greeting will display whatever contact information you set to appear. If there is no information for a particular contact, the greeting will go to the Alternative Greeting. This can be something simple like Greetings! (which is the default). For example, if you choose First Name in the Primary Greeting, the Alternative Greeting will display for any contact who has the first name blank in your contact information.
Personalization is a great way to engage your subscribers. People will be less likely to tune out your communications if they feel like an email is tailored exclusively for them. Targeted email marketing takes more than just adding a personalized greeting to an email, but it's the best place to start!

Posted in New Features & Updates

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