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Shireen Qudosi

How Live Chat Software Is Instrumental to Small Business Success

May 11 2011, 11:17 AM by

You don’t need to be a big business to have big business sales. Often, many small to mid-sized businesses will compete as aggressively as a big business would. One way to spearhead the competition and convert visitors into customers is by offering a live chat feature on your website. Live chat works by letting customers connect instantly with a customer service representative through a “chat box” much like AOL or MSN instant messaging.

Customers visit your website to do business with you. If they’ve clicked on your page but haven’t converted into a sale, it’s because something about the way you do businesses has disinterested them. Live chat allows for a virtual representative to assist customers immediately, without the hassle of picking up a phone or opening up an email box (then waiting hours or maybe even days for an email).

But live chat software isn’t just about business to customer interaction; it’s equally as relevant between business and vendors. Check out some of these top live chat software options to see how it can be applied to your small business needs.
Karichat Online Chat Software Gives Your Small Business Crucial Customer Data
Ever wanted to know the 411 on your customers and get crucial data that can help you better adapt your products and services to their interests? Karichat lets you do just that. While like Velaro it lets you monitor customer activity, Karichat is a persistent online assistant that accompanies them page by page and offers assistance whenever they seem stuck. Businesses also gain valuable info such as a visitor’s source country, the referring page (where your visitor came from) and the search engine and keywords your visitor used to get to your site. Karichat gives you the info you need to better adapt your business to your audience’s interests. It lets you use science to sell and craft your services/products more efficiently.
Cross-Catering between Customers and Business with Velaro
Award-winning Velaro boasts about its easy touch point system to connect you with your customers. Velaro offers real time visitor monitoring, shared premade messages, complete customizations, advanced routing and workflow, integrated surveys, co-browsing and joint form fill, as well as total administrative control. But what makes Velaro that much better is that it also allows for web conferencing – a tool that can be used to harness customer attention and connect instantly with vendors and other businesses for crucial meetings. Instant meetings allow for increased efficiency and quick decision-making and information sharing that lets you get back to the task at hand.
Mioot Services Business-to-Customer and Business-to-Business Needs
Much like Velaro, Mioot keeps the small business in mind on the front end while also catering business-to-business needs on the back end. With rates as low as $9.00 a month, Mioot would even be affordable to a couple of young lemonade stand entrepreneurs. It allows for monitoring multiple websites – a smart move considering today’s entrepreneur always has his fingers in several different projects. I’ve never known any successful e-commerce businessman to have JUST one site; they usually have about three and this is why Mioot would be perfect for this type of small businesses. Mioot also offers video conference for executives with complete operate chat setup, forwarding services and secured chats. If you’re a small business working with other businesses, a Mioot-like set up is critical if you want to portray field advancement, forethought and capability.

If you’re in the market for chat video software, also take a moment to look up eTalkup, Boldchat, and HelponClick. If you’re still unsure, then take advantage of the free trial offers; Mioot’s trial offer gives you a full featured trial without even having to put a credit card on file.

Posted in Online Tools and Applications

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Comments

Alex Bloom

May 16 2011, 10:37 PM

Hi Shireen, This is a nice write-up. I just wanted to point out that Velaro does allow monitoring of multiple websites within one interface. One of the places we excel is in our call center reporting and monitoring. It is adaptable to the small business customer as well by virtualizing their various brands / websites through the use of departments.

Rekoyan

Sep 07 2011, 04:09 AM

Hey, here is a great new live chat software called Chatwing check it out here www.chatwing.com It has some real unique features not seen in chat like facebook and twitter login and sharing features direct from the chat