is all about percentages. Emails opened. Links
clicked on. Surveys answered. But none of this matters without the most
important percentage of all – delivery – as in how many emails show up
in the inbox.
The good news is, as an email marketer, you have some real
tools in your arsenal to boost your chances of making it to the inbox.
Not everything is within your control – spam filters are tricky things
– but you do have some simple rules you can follow that can increase
the chances that your email or newsletter will land in front of your
customer's eyes and not in their trash file. Here are some ways to make
1. Use a recognizable "from" name
Recipients should be able to clearly and quickly identify and recognize
your company from your from name. State your organization's name
simply: ABC Company.
2. Use a clear subject line
Never underestimate the importance of a compelling, well-constructed
and effective subject line. A good subject line not only tells your
recipient what to expect when they open your email, but it also sets
your email apart from the hundreds of others in the inbox.
3. Maximize your preview pane potential
Keep in mind that an ‘open’ status in your email reports does not necessarily result in a click-through. Your recipients may give your email a cursory glance through the preview pane but unless your message grabs their attention, they will not bother to open and read it. To optimize use of the preview pane, you must include engaging and compelling information. Another great way to attain immediate click-throughs is to place your key call to action in the preview pane area. Additionally, be aware of how your email
will render in the preview pane if images are disabled, and design
4. Start with confirmed opt-in
Confirmed opt-in means not only getting permission to email someone,
but verifying that permission through an email with a link. Once that
link is clicked on, the customer's account is officially active. This
procedure cuts back on fraudulent sign ups and spam complaints, which
can easily ruin your email delivery. So, keep your nose clean. Use
double opt-in every time.
5. Use authentication
Yahoo DomainKeys, SPF records and other authentication protocols tell
email clients that the email you sent came from you and you alone. They
also undercut spammers who forge headers and purport to be you, hoping
they can hawk their fake Rolexes and herbal treatments under your good
name without getting caught. If the email comes from you and your
authentication records show that, you'll gain a huge delivery
advantage. If you are a Benchmark Email customer, Email
is turned ON by default in your account.
6. Keep your list squeaky clean
A list that is not cleaned of your bounces and unsubscribes will bring down your open rates and might even damage your reputation and hurt your delivery rates. Your reputation is responsible for your emails being delivered, bulked or bounced. Remember, your reputation will be adversely affected by repeatedly sending emails to invalid or non-existent email addresses. Using an Email Service Provider (ESP) such as Benchmark Email is a good way to ensure clean lists and safeguard your reputation because it provides you with the easy option of deleting nonexistent email addresses quickly.