Dedicated Email Server FAQs
Here's more info on our dedicated server program
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How long will it take to set up my Dedicated Server?
Between 7 and 10 days.
What happens during the set up period?
We provide you with your own server and we install everything you need to keep your data safe.
This includes Yahoo! DomainKeys, Sender Policy Framework (SPF) Records, Sender
ID technology, and other programs and software to keep your server running
in tip-top shape at all times.
What type of email marketing services are included
in my Dedicated Server Fee?
Plenty - everything from list management to email layout editing to
real-time tracking and and reports. We recommend signing up for a free
30-day trial first to get a good grasp of our services.
If I get a spam complaint, what's the next step?
First off, we'll contact the ISPs immediately and let them know we're
investigating the issue. Once that happens, we investigate the complaint
and ask questions to get a better picture of the situation. Do you
have proof that the customer is opt-in? What is the customer's track record?
Did the customer click on links in your last email and suddenly lodge a complaint
this month? These things matter. Once we've finished our investigation,
we'll contact the relevant ISPs and work to clear things up on your behalf.
I want to use your Dedicated Server Program for a month to send out a one-time blast. Can I do this?
No. With the time and effort involved to set up a server on a customer's
behalf, we unfortunately can't take on customers who sign on for less
than a year.
