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Frequently Asked Questions

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How do I add a link in my email to a Webpage, Email address, Anchor or Survey?
You can add the following types of links in your email:
To link to a Webpage or Blog, follow these steps:
  1. Go to the block where you want to put the email link. Click on the EDIT icon .
  2. In the toolbar, click the INSERT LINK icon . Select the Link Type as Web Address.
  3. Enter the Web address of where you want the link to send your customers.
  4. Click on UPDATE.
  5. Click on SAVE in the block menu.
  6. Click on PREVIEW to test the link
To insert an email link, follow these steps:
  1. Go to the block where you wish to put the email link. Click on the EDIT icon .
  2. In the toolbar, click on the INSERT LINK icon . Select the Link Type as Email.
  3. Type in the email address you want to use, using this format: mailto:yourname@companyname.com. Click on UPDATE.
  4. Click on SAVE in the block where you want the email link to sit.
  5. Click on PREVIEW. When you click on the email link you just added, your default email client will open with a pre-filled TO field with the email address you chose for the link.
To create an anchor link, follow these steps:
  1. Go to the block where you want to put the email link. Click on the EDIT icon .
  2. In the toolbar, click the INSERT LINK icon . Select the Link Type as Anchor. (Click here to know more about how to Add Anchors in email layout).
  3. Select the name of the anchor from the Select Anchor drop down menu.
  4. Click on UPDATE.
  5. Click on SAVE in the block menu.
To create a survey link, follow these steps:
  1. Make sure you have created and activated your survey.
  2. Go to the block where you wish to put the survey. Click on the EDIT icon .
  3. In the toolbar, click the SURVEY LINK icon .
  4. Select the survey from the list.
  5. Click on UPDATE.
  6. Click on SAVE in the block menu
To add the video image in your email:
  1. Go to the portion of the email you'd like to place the image in.
  2. Click on the EDIT icon .
  3. Under Insert Additional Elements, click on the VIDEO link .
  4. In the video selection screen you'll see thumbnails of the videos you've uploaded into your gallery. To use one of these videos, click on the thumbnail and then click on INSERT.
To use a video from YouTube, Vimeo or Blip.TV in your Video Gallery / Video Selection, you can copy the URL of the video and paste it in the IMPORT box.

The video is not actually embedded in your email. This is because the email clients would flag the email as spam if your email contains scripts and embed tags. Benchmarkemail overcomes this problem by using a screenshot of the video and a link on it. When the recipient clicks on the image to play the video, the recipient is taken to a web version of the email with the video in it. The video will play in the browser within your email layout.
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