Frequently Asked Questions
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How do I re-subscribe a contact who opted out or was accidentally removed?
If a contact has selected the "
Do No Contact" option, you cannot add them to any of your lists. To re-subscribe, the contact must opt to subscribe again.
When a contact is removed from your list, they are placed on Benchmark's "
Master Unsubscribe List." This list forbids the user from being contacted again. The user is welcome to re-subscribe to your list if they so choose, but they must follow one of the two instructions below to remove themselves from the "Master Unsubscribe List."
- The contact should email support@benchmarkemail.com with the email address you use to send your newsletters and campaigns (or your Benchmark Email login name) and request to be added back to your list.
- If the user wishes to contact you instead, you must forward their email to Benchmark at support@benchmarkemail.com
For a full explanation of the procedure, read the following:
Support Update: Adding an Unsubscribed User Back to Your List.
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