Frequently Asked Questions

Benchmark Email does not recommend that you resend the same email to contacts who didn't open it the first time. Resending an email may result in a spam complaint against you as the contact may see multiple copies of the same email in their account.

If, however, you send a campaign and find that many of the contacts legitimately missed the email in their inbox, you can resend that mail.

To save a list of email addresses of contacts that did not receive your email the first time, do the following:

1. Click on the Emails tab.
2. Click on the Email Reports link from the Reports menu.
3. Click on a specific Email campaign.
4. Click on "Unopens" button at the bottom of the page.
5. Click the "Save as List" button.

This will import unopen contacts into a new list. This process may take a few minutes depending upon the size of the list. You can then copy your email and assign it to this new list.

Note: A limitation of the the Resend feature is that it does not allow edits to be made to the content of your Email campaign.