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How do I resend my Email to contacts who did not open it earlier?
Benchmark Email does not recommend that you resend the same email to contacts who didn't open it the first time. Resending an email may result in a spam complaint against you as the contact may see multiple copies of the same email in their account.
If, however, you send a campaign and find that many of the contacts legitimately missed the email in their inbox, you can resend that mail.
To save a list of email addresses of contacts that did not receive your email the first time, do the following:
- Click on the Emails tab.
- Click on the Email Reports link from the Reports menu.
- Click on a specific Email campaign.
- Click on "Unopens" button at the bottom of the page.
- Click the "Save as List" button.
This will import unopen contacts into a new list. This process may take a few minutes depending upon the size of the list. You can then copy your email and assign it to this new list.
Note: A limitation of the the Resend feature is that it does not allow edits to be made to the content of your Email campaign.
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