Frequently Asked Questions

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Can I capture the reason my recipient unsubscribed?

Yes, you can capture the recipient's unsubscribed reason. When recipient clicks on the unsubscribe link in the Email footer it takes them to the "Unsubscribe confirmation page." After clicking the "Unsubscribe" button on that page, they will be redirected to a page that prompts the recipient to enter the reason why they are unsubscribing. If the user selects any reason from this survey then that reason will be captured in the report.

This survey is optional, so your recipients will not be required to fill it out.

In the Reports section, you can also see the reasons people unsubscribed.

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