Frequently Asked Questions
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How do I cancel my Benchmark Email Account?
Since we are a month-to-month service, you may cancel your account at any time. Your subscription fee is prepaid so we simply require that you cancel prior to your monthly renewal date or you will be charged your next month's subscription fee. We do not prorate or refund our service.
To cancel your account,
- Hover over the Avatar drop down and select Plan Information.
- You can find the link to cancel your account at the bottom of the page, click on that link and complete the process.
(Note: The 'Cancel My Account' link will be visible only for Paid Plans, and not for Free Plan)
You will receive a cancellation confirmation message on screen and by email that includes your Cancellation confirmation number. Your account will remain accessible and active up until the day before your renewal date. After that date, you will have access to your account for a few months, you will just not be able to send emails.
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