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How do I find the complete message header for an email?

To get the Internet message header for an email, find your email client below and follow the steps provided:

Microsoft Outlook 2000, 2002/XP, 2003:
  1. Open the message in a separate window (double click)
  2. Under the View menu select Options
  3. Copy the text in the "Internet Headers" window.
Microsoft Outlook 2007
  1. Open Outlook 2007 and navigate to the necessary email.
  2. Right click on the email and select "Message Options"
  3. The bottom part of the window should show the "Internet Headers"
  4. Copy the entire contents.
  5. Paste the raw source content into your reply email for the Support Ticket.
Microsoft Outlook 2010
  1. Open Outlook 2010 and navigate to the necessary email
  2. Click on the "File" Ta
  3. Click "Properties"
  4. The bottom part of the window should show the "Internet Headers"
  5. Copy the entire contents.
  6. Paste the raw source content into your reply email for the Support Ticket.
Microsoft Outlook Express for Macintosh
  1. Select the email.
  2. From the View menu, choose Source. A new window will appear containing the email with full headers.
  3. Press command+A to select all, then command+C to copy.
Microsoft Outlook Express 4, 5 and 6
  1. Click the File menu.
  2. Click Properties.
  3. Click the Details tab.
  4. Click Message Source.
  5. Highlight, copy and paste everything from this window (Ctrl-A, Ctrl-C).
Microsoft Exchange
  1. Click the File menu.
  2. Click Properties.
  3. Click the Details tab.
  4. Click Message Source.
  5. Highlight, copy and paste everything from the "Message Source" window (Ctrl-A, Ctrl-C).
Hotmail
  1. Open your browser and navigate to Hotmail.com
  2. Navigate to and open the necessary email
  3. Click the down arrow next to "Reply" in the message's header area near the sender and subject.
  4. Select "View Message Source" from the menu
  5. Copy the entire contents.
  6. Paste the raw source content into your reply email for the Support Ticket.
Yahoo Mail
  1. Open your browser and navigate to mail.yahoo.com
  2. Navigate to and open the necessary email.
  3. Click "Actions" -> "View Full Header"
  4. Copy the entire contents.
  5. Paste the raw source content into your reply email for the Support Ticket.
Juno
  1. In the Juno mail client, click "file" and then "Save Message as Text File". (ctrl-T).
  2. Give the file a name that you will remember.
  3. Double-click on the resulting file and then cut-and-paste the contents.
Excite Webmail
  1. Sign in to your email account.
  2. Click on Preferences on the Email home page
  3. Click on Email Preferences
  4. Check the box to display headers
  5. Click on Save
Gmail
  1. Open your browser and navigate to Gmail.com
  2. Navigate to and open the necessary email
  3. At the top right of the email message, click on the more button (looks like a small down arrow)
  4. Select "Show Original"
  5. Copy the entire contents of the page.
  6. Paste the raw source content into your reply email for the Support Ticket.
Apple Mail
  1. Open your Mac Mail program and navigate to the necessary email.
  2. While viewing the email, click on the "View" category in the apple toolbar.
  3. Navigate to Message-> "View Raw Source"
  4. Copy the entire contents.
  5. Paste the raw source content into your reply email for the Support Ticket.
AOL browser
  1. Double-click to open the message in the in-box
  2. This link will appear at the top of the email: Sent from the Internet (Details)
  3. Click the Details link to view the message headers
  4. Highlight, copy and paste everything from this window (Ctrl-A to select everying, Ctrl-C to copy)
AOL webmail
  1. Double-click to open the message in the in-box
  2. In the toolbar above, click Action and choose View Message Source
    Note: If you have a popup blocker enabled, you may need to hold down the Ctrl button as you click View Message Source, or to right-click the blocked pop-up message and choose Temporarily Allow Pop-ups.
  3. This will open a copy of the email with the message headers at the top
Thunderbird
  1. Double-click to open the message in a separate window
  2. Click View and select Message Source
  3. Copy the message headers that appear at the top of the page, above the email text

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