benchmark email logo
Contact Our Sales Team:
800.430.4095 or Live Chat
or Email Marketing Free Trial

Frequently Asked Questions

Search through more than 1,000 answers

 
Search for topic


My fonts are not displaying the way I want them to in Apple Mail. Why?
Unfortunately, the way an email is processed and displayed varies between email clients. This means that your email may be viewed in various ways by different subscribers, based on their email service provider (ESP). To ensure recipients using Apple Mail see your font correctly, you will need to modify the coding of your email.

Attention: Advanced knowledge of HTML is required. Unwanted changes may occur to your campaign if the HTML coding is altered incorrectly.

The reason the font is not displaying the way you wanted is because Apple Mail is not able to read the font tag within your code:

Example:
<font color="red"> your text </font>
Span tags need to be added to each block in order to display the font you want in Apple Mail.
  1. Open the campaign you need to modify.
  2. Click on the Edit icon .
  3. On the left panel, click on or in the toolbar of the block, click on the HTML button.
  4. Add the following to the text that needs span tags:
    Example:
    <span style="font-color:red;"> your text </span>
  5. Click on Save & Close.
  6. When you have finished editing the block, click Save.

You are not limited to the font styles offered in the dropdown menu. Learn about additional font options that may help personalize your campaign even more.

Was this FAQ helpful?



Email Marketing Trial Sign up for our free Email Marketing trial today!



We are here to help!
Our Customer Support Team is standing by to answer your questions.
Call 800.430.4095
Live Chat Support
Knowledge Base
Find instant answers to Frequently Asked Questions
   
Free Live Webinars
Email experts present the ins and outs of email marketing during these free online seminars.
   
Video Tutorials
Quickly and easily learn how to use Benchmark Email with step by step video tutorials.
Corporate Headquarters
Benchmark Email
10621 Calle Lee, Building 141
Los Alamitos, CA 90720, USA
Phone: 800.430.4095
Fax: 562.314.3065