Frequently Asked Questions

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What is Whitelisting? How do I add email addresses to my safe senders list in my email client (or my security software)?

Whitelisting is specifically allowing emails from a certain source, such as Benchmark Email, to be allowed into your email inbox.

Adding such trusted email addresses to your whitelist so that they can pass easily through your spam filter or junk folder varies across the different email clients and internet security platforms. The following is a list of steps for programs and email in alphabetical order. AOL 7.0 & 8.0
  1. Open a message from the desired sender.
  2. Click the Add Address icon on the right side of the window.
  3. Click the Save button
AOL 9.0 and Up
  1. Open a message from the desired sender
  2. Click the Add Address icon on the right side of the window
  3. Click the OK button
AOL Mail
  1. Open a message from the desired sender.
  2. Click Show Images: Always for this sender
AT&T Webmail and BellSouth
  1. In your mailbox, click Options.
  2. Go to Mail Options, select Filters. Click Add Filter.
  3. Go to From Header and select Contains. Enter the trusted address or domain (email or website) in the box provided.
  4. Go to the drop down menu at the bottom with the option Move the message to. Select Inbox.
  5. Click Add Filter
Comcast SmartZone
  1. Click Address Book
  2. Click New. Select New Contact
  3. Add email address.
  4. Click Save
Cox Email
  1. Click Preferences.
  2. Go to General Email Preferences and click Blocked Senders.
  3. Type address or domain to add to the Exceptions list.
  4. Click Add. Click Save.
EarthLink
  1. Click on Address Book (it's over on the left, below your Folders).
  2. When your Address Book opens, click the Add new contact.
  3. On the Add Contact screen, find the Internet Information box.
  4. Enter the desired address into the top Email box.
  5. Click Save.
Earthlink Total Access
  1. Open a message from the desired sender
  2. In the From field, right-click the email address
  3. Click the Add to Address Book link in the menu
  4. Click the Ok button
Gmail
  1. Open a message from the desired sender.
  2. Click Always display images from (senders address).
OR
  1. Open a message from the desired sender.
  2. Click the arrow next to reply on the top right.
  3. Click Add sender to contact list.
Hotmail
  1. Open a message from the desired sender.
  2. Click Mark as safe next to the From name and address.
  3. Now click Add contact.
Mac Mail
  1. Open a message from the desired sender
  2. Go to Message in the top tool bar
  3. Click Add Sender to Address Book from the drop-down menu
McAfee SpamKiller
  1. Go to Friends and click Add.
  2. Type the trusted address or domain in the space provided. Click OK.
MSN
  1. Click on Help & Settings
  2. Click Email Settings
  3. Click on Safe List
  4. In Add an item to this list, type the specific email address or use @xxxx.com to whitelist the domain (note: xxxx has to be replaced with the domain)
  5. Click Add
Thunderbird / Netscape 6 or 7
  1. Open a message from the desired sender.
  2. In the From field, right-click the email address.
  3. Click the Add to Address Book link in the menu.
  4. Click the OK button.
NetZero
  1. Go to Options and click Safe List.
  2. Type the trusted domain or address in Add Address to Safe List.
  3. Click Add then click Save.
Norton AntiSpam
  1. Go to the Status & Settings tab and click AntiSpam.
  2. Click Configure and go to the Allowed List tab.
  3. Click Add and type the trusted address or domain in the Email Address box.
  4. Click OK.
Outlook 2003 - 2007
  1. Open a message from the desired sender.
  2. Go to the Actions option in the top tool bar.
  3. Select Junk E-mail from the drop down menu.
  4. Select the Add Sender to Safe Senders List option.
Outlook 2000 / Outlook 11
  1. Open a message from the desired sender
  2. In the From field, right-click the email address
  3. Click the Add to Contacts link in the menu
  4. Click the OK button
Outlook Express 6
  1. Open a message from the desired sender
  2. In the From field, right-click the email address
  3. Click the Add to Address Book link in the menu
  4. Click the OK button
Road Runner
  1. Open Junk Mail folder.
  2. Select emails you wish to add to your whitelist.
  3. Click Mark as Not Spam.
Spam Assassin
  1. In your hard drive, find your Spam Assassin folder. Click the folder.
  2. Open the file named user_prefs with a text editor or Notepad. (If the file does not exist you can create it using the instructions on Spam Assassin's website.)
  3. Make a new line with the text whitelist_from and the trusted address or domain you wish to add.
  4. Save the file and close it.
Verizon
  1. Go to Options and select Block Senders.
  2. In the Safe List, type your trusted address or domain.
  3. Click OK.
Windows Live
  1. Open a message from the desired sender
  2. Click Mark as safe next to the From name and address
  3. Now click Add contact
Yahoo!
  1. Open a message from the desired sender.
  2. Now click Add contact next to the From name and address.

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