Frequently Asked Questions
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Where can I see the reasons people unsubscribed?
When your recipients choose to unsubscribe from your list, they are presented with a survey that asks why they unsubscribed from your list
. For those unsubscribers who answer this survey, you can view a report in your account that shows the reasons they shared for unsubscribing.
To see the Unsubscribe report:
- Click on the Emails tab.
- Click on the Email Reports link from the Reports Menu.
- Click on the Email Campaign you want to view.
- On the Report page of the email campaign, click on the UNSUBSCRIBE button.
- This will bring you to the Unsubscribe Report, and the top table on this page will show you a summary of the reasons people unsubscribed.
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