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Reports & Delivery
Why does my survey not show any results?
There could be a couple of different reasons why a survey is not recording any results:
Only surveys that are
LIVE
will collect results. Surveys that are inactive or closed will not show results.
The survey link was not provided to potential participants (either via email or on your webpage).
The URL for the survey was copied incorrectly. Make sure you are providing the
correct URL
for your survey. You may want to
create an invitation email
, which includes the survey link automatically for your recipients.
You sent the correct survey link in an email but the email never made it to the contact's inbox.
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What is a survey invitation?
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How do I find a contact‘s open and click-through history?
How do email reading or preview panes affect my email open reports?
How do I reuse a closed or stopped survey?
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