{"id":14302,"date":"2015-06-10T04:15:22","date_gmt":"2015-06-10T04:15:22","guid":{"rendered":"http:\/\/bme2.flywheelsites.com\/es\/blog\/la-regla-de-oro-para-dar-retroalimentacion-profesional\/"},"modified":"2020-02-09T02:00:25","modified_gmt":"2020-02-09T02:00:25","slug":"la-regla-de-oro-para-dar-retroalimentacion-profesional","status":"publish","type":"post","link":"https:\/\/www.benchmarkemail.com\/es\/blog\/la-regla-de-oro-para-dar-retroalimentacion-profesional\/","title":{"rendered":"La Regla De Oro Para Dar Retroalimentaci\u00f3n Profesional"},"content":{"rendered":"
\n

Nosotros \u00a0 agradecemos \u00a0 cuando \u00a0las personas \u00a0nos \u00a0dan \u00a0sus \u00a0comentarios sinceros. Sin embargo, en el mundo de los negocios, las palabras duras alienan a \u00a0los \u00a0colegas \u00a0y se \u00a0corre \u00a0el \u00a0riesgo \u00a0de da\u00f1ar una reputaci\u00f3n. \u00a0Cuando se trata de \u00a0dar retroalimentaci\u00f3n, \u00a0hay \u00a0una manera \u00a0 correcta \u00a0 y \u00a0 una \u00a0 manera incorrecta \u00a0 para \u00a0 dar cr\u00edticas o retroalimentaciones.<\/p>\n

El \u00a0camino equivocado es ser directo, tener una “lengua afilada” y exponer sus pensamientos \u00a0sin \u00a0filtrar. Si bien esto es visto frecuentemente como “decir las cosas como \u00a0son”, \u00a0tambi\u00e9n \u00a0refleja un \u00a0nivel alarmantemente alto de indiferencia obtusa para sus colegas.<\/p>\n

La forma correcta es comenzar con la identificaci\u00f3n \u00a0de \u00a0lo \u00a0que \u00a0se \u00a0ha \u00a0hecho correctamente. \u00a0 Comenzando con \u00a0el reconocimiento \u00a0 preparado \u00a0 para \u00a0 el destinatario \u00a0demostrando \u00a0que \u00a0usted reconoce \u00a0su \u00a0valor. \u00a0 A continuaci\u00f3n, puede pasar \u00a0a \u00a0ofrecer \u00a0su \u00a0cr\u00edtica cuidadosamente \u00a0 \u00a0 \u00a0redactada \u00a0 \u00a0 \u00a0o “retroalimentaci\u00f3n”. Despu\u00e9s \u00a0de \u00a0haber sido \u00a0entregada \u00a0la \u00a0cr\u00edtica, \u00a0debe \u00a0volver atr\u00e1s \u00a0y \u00a0ofrecer \u00a0otra palabra \u00a0amable. Esto \u00a0se conoce \u00a0como \u00a0el \u00a0m\u00e9todo s\u00e1ndwich, \u00a0donde \u00a0“el \u00a0s\u00e1ndwich” \u00a0se \u00a0da con \u00a0la \u00a0retroalimentaci\u00f3n \u00a0de \u00a0palabras de afirmaci\u00f3n.<\/p>\n<\/div>\n

El \u00a0M\u00e9todo \u00a0S\u00e1ndwich \u00a0Para \u00a0Dar \u00a0Una Retroalimentaci\u00f3n Profesional<\/h3>\n
\n

Por \u00a0ejemplo, \u00a0el \u00a0m\u00e9todo \u00a0s\u00e1ndwich \u00a0de cr\u00edtica podr\u00eda quedar as\u00ed:<\/p>\n

Hola John,<\/em><\/p>\n

Realmente \u00a0aprecio \u00a0el esfuerzo que usted \u00a0ha puesto en el informe de la reuni\u00f3n de hoy. La pr\u00f3xima vez,\u00a0 \u00bfPodr\u00eda proveer la data de Google \u00a0Analytics \u00a0en su presentaci\u00f3n? Esto nos permitir\u00e1 ver exactamente por qu\u00e9 hemos tenido \u00a0picos \u00a0en \u00a0el tr\u00e1fico. Tambi\u00e9n quer\u00eda \u00a0darle \u00a0las \u00a0gracias \u00a0por \u00a0todo su arduo \u00a0trabajo. S\u00e9 que estos informes son realmente los datos impulsados y hay una gran cantidad de informaci\u00f3n para hacer \u00a0 malabares. \u00a1Gracias! Por favor h\u00e1game saber si tiene preguntas. Yo estar\u00eda encantado de resolver todas sus dudas.<\/p>\n

Aqu\u00ed, usted ha revestido el ego de John al incluir con la cr\u00edtica un cumplido (el esfuerzo) \u00a0 \u00a0y \u00a0 \u00a0termin\u00f3 \u00a0 \u00a0con la comprensi\u00f3n \u00a0simp\u00e1tica \u00a0(sabemos \u00a0que hay mucho que ver). La cr\u00edtica en s\u00ed es que Juan le falta atenci\u00f3n al detalle en sus informes. Tal vez usted ha tenido la misma \u00a0conversaci\u00f3n \u00a0con \u00a0\u00e9l \u00a0antes. Tal vez esta es su tercera vez pidiendo lo mismo, lo que nos lleva a otro punto: Darle por el escrito lo que se ha dicho.<\/p>\n<\/div>\n

La \u00a0Retroalimentaci\u00f3n \u00a0Escrita \u00a0Consigue Que Se Vea Dos Veces<\/h3>\n
\n

La retroalimentaci\u00f3n verbal se oy\u00f3 una vez, mientras que una retroalimentaci\u00f3n escrita se mira dos veces. Conseguir algo dicho por escrito ofrece \u00a0la oportunidad \u00a0de dise\u00f1ar realmente nuestro mensaje, pero tambi\u00e9n tiene un mayor impacto en el destinatario. Piense en que ofrece con la \u00a0retroalimentaci\u00f3n verbal frente a lo que se ofrece en un correo electr\u00f3nico porque son dos \u00a0cosas completamente diferentes. El \u00a0 primero \u00a0 tiene \u00a0 que depender de la atenci\u00f3n en el momento \u00a0y \u00a0su \u00a0memoria \u00a0con \u00a0el fin de que sea plenamente comprendido, mientras \u00a0 que el segundo est\u00e1 documentado y recuperable. El destinatario est\u00e1 tambi\u00e9n m\u00e1s propenso \u00a0a \u00a0centrarse \u00a0en \u00a0las \u00a0palabras de \u00a0un \u00a0correo electr\u00f3nico de lo que puede ser percibida tambi\u00e9n como una solicitud o aprobaci\u00f3n con poco peso.<\/p>\n<\/div>\n

Retroalimentaci\u00f3n A trav\u00e9s Del Ejemplo<\/h3>\n
\n

En otros casos, en realidad no importa lo que o c\u00f3mo lo diga. \u00bfQu\u00e9 podr\u00eda ser m\u00e1s importante? \u00a0O al menos sea m\u00e1s eficaz \u00a0ofreciendo \u00a0retroalimentaci\u00f3n \u00a0a trav\u00e9s \u00a0del ejemplo. Esto es particularmente \u00a0\u00fatil \u00a0con las personas que no toman amablemente las criticas sobre de qu\u00e9 tienen que hacer, \u00a0incluso usando el m\u00e9todo s\u00e1ndwich. Tambi\u00e9n funciona \u00a0muy \u00a0bien \u00a0para \u00a0las \u00a0personas que \u00a0son \u00a0comunicadores \u00a0visuales. La ventaja \u00a0 de la comunicaci\u00f3n \u00a0en im\u00e1genes es muy efectiva sin realmente tener \u00a0que considerar la retroalimentaci\u00f3n verbal.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Nosotros \u00a0 agradecemos \u00a0 cuando \u00a0las personas \u00a0nos \u00a0dan \u00a0sus \u00a0comentarios sinceros. Sin embargo, en el mundo de los negocios, las palabras duras alienan a \u00a0los \u00a0colegas \u00a0y se \u00a0corre \u00a0el \u00a0riesgo \u00a0de da\u00f1ar una reputaci\u00f3n. \u00a0Cuando se trata de \u00a0dar retroalimentaci\u00f3n, \u00a0hay \u00a0una manera \u00a0 correcta \u00a0 y \u00a0 una \u00a0 manera incorrecta \u00a0…<\/p>\n","protected":false},"author":309,"featured_media":14303,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[3948],"tags":[73,2268,3437,3480,3481,3482],"class_list":["post-14302","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-otros","tag-feedback","tag-de","tag-profesional","tag-oro","tag-regla","tag-retroalimentacion"],"yoast_head":"\nLa Regla De Oro Para Dar Retroalimentaci\u00f3n Profesional - Benchmark Email<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.benchmarkemail.com\/es\/blog\/la-regla-de-oro-para-dar-retroalimentacion-profesional\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La Regla De Oro Para Dar Retroalimentaci\u00f3n Profesional - Benchmark Email\" \/>\n<meta property=\"og:description\" content=\"Nosotros \u00a0 agradecemos \u00a0 cuando \u00a0las personas \u00a0nos \u00a0dan \u00a0sus \u00a0comentarios sinceros. 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