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Frequently Asked Questions

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If someone forwards my email, will the recipient's actions be tracked in my reports?

Yes. However, the actions of the person receiving the forward will be logged as an action by the person how the forwarding was done.

For example if Jean forwards an email to Luke by using the email client settings and Luke opens the email. Benchmark Email shows that Jean opened the email.

If Jean clicks on the ‘forward’ link in the email and provides Luke’s email address. An email is sent to Luke stating that this message was forwarded by Jean and this will be logged under the Forwards statistics.

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