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Frequently Asked Questions

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What‘s in the Reports section?

The Reports tab displays statistics for every email sent, autoresponders, and surveys.

The 'Reports' tab has the following sections:
  • Email Reports - This section contains links to the brief and detailed report for your last email. These reports can be exported to a Microsoft Excel spreadsheet, CSV or saved back as a Contact List. The detailed report contains the individual reports for Bounces, Clicks, Opens, etc. You can also reuse an existing email or compare the performance of recently sent emails.
  • Automation Lite Reports - Displays a detailed report of the Automation Lite emails you’ve sent. Reflecting your campaign’s sends, clicks, opens bounces and unsubscribes.
  • AB Test Reports - Similar to Email Reports, also includes a detailed report of your AB Test result. Displaying an overall statistical review of the test groups along with the total score of opens and clicks.
  • Complaint Reports - This report displays a summary of the Email complaint rate, accepted complaint rate and complaints by ISP's. You can view a link performance of your report and click interactions of your contacts. 
  • Survey Reports - This section displays the responses to your surveys. The detailed survey report can be downloaded for your records. This detailed report contains information regarding how your contacts answered specific questions.
  • Poll Reports - Reflects the total responses received for each poll question you have sent to your contacts.

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