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Frequently Asked Questions

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Can I cancel an email that is a "Resend" or "Quicksend"?

Once an email is in the process of sending, you cannot stop it from going out. However, if your email is scheduled to send at a future day and time, you can cancel it.

Canceling a Scheduled Email:
  1. Click on the Emails tab.
  2. Click on the name of the email you wish to cancel.
    Note: The status should say "Scheduled" if it is for a future time.
  3. Click on Step 5: Send Status.
  4. Select to "Remove Schedule" from the first box.

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