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Frequently Asked Questions

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Can I use my own custom design?

You certainly can! If you prefer not to use a Benchmark Email Template, you can import your custom HTML code to create an email.

To create an email with your own code:
  1. Click on the Emails tab.
  2. Click Create New Email.
  3. Fill in the required details (email name, subject, etc.).
  4. Click Contact List.
  5. On the Choose Template page, click on the button called Use Own Html beneath the template categories.
  6. In the Popup window, paste the html code of your template and click Save.
    a) You may need to re-format the text.
When referencing an image, you must use the full URL and not a relative URL. For an example, see
  • Relative Website:
    <a href="lastpage.htm">This text</a> is a link to a local page, either on your computer or within the same website.
  • Full URL Website:
    <a href="https://www.microsoft.com/">This text</a> is a link to a live webpage on the World Wide Web.

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