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Frequently Asked Questions

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How do I install the tracking code on my website?

Tracking if your recipients are engaging with your website, is the number one rule if you want to to keep your recipients engaged. Use this information to know what it is they are interested in, and figure out how to better pursue your recipients.

If you are using a trigger such as Website Engagement or the action Website Activity you will need to copy the tracking code and add it to your website.

The tracking code is unique to your account, and can be found in 3 different places.

Website Engagement

Website Activity

Automation Pro Dashboard

How to use the tracking code

1. Copy the tracking code.
2. Now you will need to paste the tracking code in the header of your website's HTML.

You may need to contact your webmaster or your service provider to  add code if you do not have access to update.

You can test if the tracking code was added correctly by using the testing tool functionality.

When you have confirmed the tracking code was placed correctly you can move on to the rest of your automation.

To learn how to use Website Engagement or Website Activity nodes click here.

To use Google Tags Manager, please see the instructions below.

Log into your Benchmark Email account
  1. Navigate to your Automation Pro tool

  2. Click or start an Automation

  3. Use an element website activity for Triggers, or website engagement for Conditions

  4. Then open your Google Tags Manager

  5. Click Tags on the left sidebar

  6. Create a new tag

  7. Choose Custom HTML

  8. Then paste in your Benchmark tracking code

  9. Under Triggering, select All Pages

  10. Then Save

When using Google Tags Manager, the tracking test tool in Automation Pro will not be able detect if the tracking code has been applied.
We are working to resolve this issue, however, if you follow the steps mentioned above the tracking code will work.

If you have any further questions regarding the tracking code placement, please feel free to contact our support team via Email, LiveChat or by Phone.

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