Frequently Asked Questions

With our SurveyMonkey integration, you can send your surveys to your customers and subscribers. There’ are a few different templates and layouts to choose from. This integration is available free with every Benchmark account.

You can integrate your SurveyMonkey account on the Integrations page by clicking on your Username, and going to the Integrations Page.


Or you can also integrate in the email creation process.

Below are the steps to integrate from the email creation process:

1. Log in to your Benchmark account.

2. Select Emails from the Dashboard menu.

3. Click on the Create New Email button. 

4. On the Create New Email page, by default, the Regular Email will be selected. Click Next. 

5. Choose the Drag & Drop Editor and click Next.

6. Complete Step 1 Details

7. Click Templates.

8. Filter for Integrations and click on SurveyMonkey

9. Select the SurveyMonkey Template
   
   
   
   
10. When prompted, connect to SurveyMonkey if you haven’t already.

11. Select a Template.

12. Select a Survey and Weblink 

13. Click Select.
    
    

Note: If you have previously connected your SurveyMonkey account with Benchmark, and the integration is failing you will need to disconnect and reconnect to SurveyMonkey again.

To Disconnect your SurveyMonkey Integration follow steps below.

1. Click on your Username

2. Then click on Integrations

3. Scroll down to locate the SurveyMonkey integration.

4. Now, click on the More options icon  and select Disconnect.


If you have any further questions regarding this FAQ, please feel free to contact our support team via Email, LiveChat or Phone.