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Frequently Asked Questions

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Why is my email stuck in the loading status?

If you are seeing the message "Your email is loading, please wait" and it remains that way for several minutes, please follow these steps to resolve the issue:
  1. Clear the cache for your web browser.
  2. Make sure the "autoblock" feature is turned off in Norton Internet Security.
  3. Check your firewall of security program configurations.
    • Access may be blocked by your firewall or security program. To test this, create a new email by clicking EMAILS followed by CREATE EMAIL. If you are still stuck on the "Loading, please wait" message, then the problem is due to your computer settings.


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