{"id":9716,"date":"2017-04-20T09:26:01","date_gmt":"2017-04-20T16:26:01","guid":{"rendered":"https:\/\/blog.benchmarkemail.wpengine.com\/?p=5061"},"modified":"2020-06-05T18:46:57","modified_gmt":"2020-06-05T18:46:57","slug":"lean-journey-lets-bathroom-2","status":"publish","type":"post","link":"https:\/\/www.benchmarkemail.com\/in\/lean-journey-lets-bathroom-2\/","title":{"rendered":"Lean Journey: Let\u2019s Do it in the Bathroom"},"content":{"rendered":"

When I first introduced Lean to the Benchmark team I was a little uncomfortable with a comment from Paul Akers, author of 2 Second Lean<\/a>, stating that \u201cit all starts in the bathroom.\u201d\u00a0 He maintains that there is no better place to start to build and maintain a culture of continuous improvement than in the bathroom. \u00a0Everyone uses it, so it\u2019s a perfect place to apply the 3 S’s: \u00a0sweep, sort and standardize.<\/p>\n

    \n
  1. Sweep <\/b>– a clean environment improves morale and actually makes it easier to identify equipment deterioration and\/or malfunction<\/li>\n<\/ol>\n
      \n
    1. Sort <\/b>– sort everything and remove what is not necessary to the job at hand and get rid of all the clutter and junk<\/li>\n<\/ol>\n
        \n
      1. Standardize <\/b>– this involves building consensus in the workplace for best practices so that everybody understands what to expect and what is expected of them<\/li>\n<\/ol>\n

        I wasn\u2019t sure how the team would react to being asked to clean the bathroom. \u00a0We have a fabulous cleaning service and I certainly wasn\u2019t trying to put them out of business. \u00a0The real goal was to get everyone to start thinking LEAN. \u00a0So I apprehensively shared this 3 S-ing idea with the team in our Daily Lean 19 meeting and was surprised by the positive reception. \u00a0Everyone was on board!<\/p>\n

        \n

        My advice for people wanting to create a Lean culture is to start in the bathroom and roll it out slowly from there. Go ahead, do it in the bathroom! – Paul Akers<\/i><\/p>\n<\/blockquote>\n

        We decided to divide our worldwide headquarters into seven main regions: men and women\u2019s bathroom, kitchen, lobby, main conference room and supply room. \u00a0We did an enormous 3 S-ing day where everyone was assigned to one of the areas and we went to town getting everything spic n\u2019 span. \u00a0It was actually fun. We made a Red Tag table for stuff that had been laying around for ages. \u00a0We invited people to take anything on the table. \u00a0Whatever was left over would be donated, recycled or trashed. \u00a0We got rid of loads of junk that was lowering our productivity.<\/p>\n

        \"Items<\/p>\n

        \"3-Sing<\/p>\n

        Just like Paul recommended, we went through each area- including the bathrooms- and 3S-ed.<\/p>\n<\/div>\n

        Everyone- including our CEO, Curt Keller<\/a>,\u00a0 takes a turn maintaining a different area for the week. We announce the weekly 3S-ing assignments in our Daily Lean 19 meeting and in Slack. \u00a0It rotates around and thanks to our standardized visual procedures, they know exactly what needs to be done.<\/p>\n

        \"3-S<\/p>\n

        Now our bathrooms are spotless all the time … and our cleaning service loves us as we\u2019ve made their job easier!<\/p>\n<\/div>\n

        Building a Lean culture requires standardizing and simplifying everything. \u00a0\u00a0By starting with the bathroom, you embrace one of the main tenets of Lean which is respect for people. Leaving the bathroom cleaner than you found it is a very basic sign of respect and courtesy for others. The toilet seat is down and there is no icky stuff to navigate.<\/p>\n

        I\u2019d love to hear what you have done in your office to help build a Lean culture. Please share in the comments!<\/p>\n","protected":false},"excerpt":{"rendered":"

        When I first introduced Lean to the Benchmark team I was a little uncomfortable with a comment from Paul Akers, author of 2 Second Lean, stating that \u201cit all starts in the bathroom.\u201d\u00a0 He maintains that there is no better place to start to build and maintain a culture of continuous improvement than in the…<\/p>\n","protected":false},"author":97,"featured_media":12914,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[2175],"tags":[],"class_list":["post-9716","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lean-journey"],"yoast_head":"\nLean Journey: Let\u2019s Do it in the Bathroom - Benchmark Email India<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lean Journey: Let\u2019s Do it in the Bathroom - 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