{"id":47474,"date":"2025-10-16T15:27:56","date_gmt":"2025-10-16T15:27:56","guid":{"rendered":"https:\/\/www.benchmarkemail.com\/it\/?page_id=47474"},"modified":"2025-10-16T15:28:13","modified_gmt":"2025-10-16T15:28:13","slug":"nxg-status","status":"publish","type":"page","link":"https:\/\/www.benchmarkemail.com\/it\/nxg-status\/","title":{"rendered":"NXG Status"},"content":{"rendered":"\r\n<h1>\r\n\t\tBenchmark Email Status\r\n\t<\/h1>\r\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.benchmarkemail.com\/wp-content\/uploads\/2025\/03\/benchmark-logo-v1.svg\" alt=\"benchmark-logo-v1\" itemprop=\"image\" height=\"37\" width=\"137\" title=\"benchmark-logo-v1\" onerror=\"this.style.display='none'\"  \/>\r\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.benchmarkemail.com\/wp-content\/uploads\/2025\/09\/BME_logo.svg\" alt=\"BME_logo\" itemprop=\"image\" height=\"37\" width=\"193\" title=\"BME_logo\" onerror=\"this.style.display='none'\"  \/>\r\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.benchmarkemail.com\/wp-content\/uploads\/2025\/09\/BME_logo.svg\" alt=\"BME_logo\" itemprop=\"image\" height=\"37\" width=\"193\" title=\"BME_logo\" onerror=\"this.style.display='none'\"  \/>\r\n<h2>\r\n\t\tBenchmark Status\r\n\t<\/h2>\r\n\t<h5><strong>Oct 7, 2025<\/strong><\/h5>\r\n<p>4:45 pm CDT<\/p>\r\n\t\r\n\r\n\r\n\r\n\r\n\r\n\r\nBenchmark is 100% operational. New gray label domains are fully functional.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\t<h5><strong>Oct 7, 2025<\/strong><\/h5>\r\n<p>10:30 am CDT<\/p>\r\n\t\r\n\r\n\r\n\r\n\r\n\r\n\r\nWe are currently experiencing an issue that is preventing new gray label domains from being set up completely. This does not impact white label domains. We are actively working on a fix.\r\n\r\n\r\nAll other parts of the platform are operational.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.benchmarkemail.com\/wp-content\/uploads\/2025\/03\/benchmark-logo-v1.svg\" alt=\"benchmark-logo-v1\" itemprop=\"image\" height=\"37\" width=\"137\" title=\"benchmark-logo-v1\" onerror=\"this.style.display='none'\"  \/>\r\n<h2>\r\n\t\tBenchmark Classic Status\r\n\t<\/h2>\r\n\t<h5><strong>June 12, 2025<\/strong><\/h5>\r\n<p>3:15 pm PT<\/p>\r\n\t\r\n\r\n\r\n\r\n\r\n\r\n\r\nBenchmark is 100% operational. The image gallery is back to full functionality.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\t<h5><strong>June 12, 2025<\/strong><\/h5>\r\n<p>10:15 am PT<\/p>\r\n\t<p>Our image gallery is currently experiencing a temporary outage due to a\u00a0<a href=\"https:\/\/status.cloud.google.com\/\">Google Cloud<\/a>\u00a0disruption, where our images are stored. This is impacting the ability to upload, view and access images\u00a0within your Benchmark Email account.<\/p>\r\n\t<h5><strong>April 8, 2025<\/strong><\/h5>\r\n<p>2:00 pm PT<\/p>\r\n\t\r\n\r\n\r\n\r\n\r\n\r\n\r\nBenchmark is 100% operational and emails are sending at a normal rate.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\t<h5><strong>April 8, 2025<\/strong><\/h5>\r\n<p>4:44 am PT<\/p>\r\n\t<p>We are currently experiencing a delay in email delivery. The team is hard at work to solve this. All other parts of the application are operational.<\/p>\r\n\t<h5><strong>April 5, 2025<\/strong><\/h5>\r\n<p>9:00 am PT<\/p>\r\n\t\r\n\r\n\r\n\r\n\r\n\r\n\r\nThe email queue has fully cleared and Benchmark is 100% operational.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\t<h5><strong>April 4, 2025<\/strong><\/h5>\r\n<p>8:00 am PT<\/p>\r\n\t\r\n\r\n\r\n\r\n\r\n\r\n\r\nThe issue affecting campaign sending has been resolved, and emails are now processing normally.\r\n<p>&nbsp;<\/p>\r\nPlease note, email delivery may still experience delays as our system works through the backlog.\r\n<p>&nbsp;<\/p>\r\nWe appreciate your patience and will provide another update once all queued emails have been delivered and the queue has cleared.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\t<h5><strong>April 3, 2025<\/strong><\/h5>\r\n<p>9:00 am PT<\/p>\r\n\t\r\n\r\n\r\n\r\n\r\n\r\n\r\nThe issue affecting campaign sending has been resolved. Emails are now processing.\r\n\r\n<strong>If you have a scheduled email send, it will be sent. However, because there is a large queue of emails, it may take some time for all messages to be sent.<\/strong>\r\n\r\nWe truly appreciate your patience and will update this page once the queue has fully cleared.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\t<h5><strong>April 3, 2025<\/strong><\/h5>\r\n<p>1:00 am PT<\/p>\r\n\t\r\n\r\n\r\n\r\n\r\n\r\n\r\nWe&#8217;re currently experiencing an issue where some campaigns are not sending. All other parts of the application are operational.\r\n\r\n\r\nThank you for your patience as our team works as quickly as possible to resolve the issue. We&#8217;ll provide updates as soon as we have more information.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\t<h5><strong>April 8, 2024<\/strong><\/h5>\r\n<p>3:00 pm PT<\/p>\r\n\t\r\n\r\n\r\n\r\n\r\n\r\n\r\nBenchmark is 100% operational.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\t<h5><strong>April 8, 2024<\/strong><\/h5>\r\n<p>9:00 am PT<\/p>\r\n\t\r\n\r\n\r\n\r\n\r\n\r\n\r\nUsers may experience intermittent slowness when logging in and when loading certain pages.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\t<h5><strong>September 2, 2022<\/strong><\/h5>\r\n<p>7:30 pm PT<\/p>\r\n\t\r\n\r\n\r\n\r\n\r\n\r\n\r\nOur scheduled maintenance is complete. Benchmark is now 100% operational.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\t<h5><strong>September 2, 2022<\/strong><\/h5>\r\n<p>7:00 pm PT<\/p>\r\n\t\r\n\r\n\r\n\r\n\r\n\r\n\r\nBenchmark is currently down due to scheduled maintenance. We expect to have the system operational within one hour.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\t<h5><strong>February 9, 2022<\/strong><\/h5>\r\n<p>8:45 am PT<\/p>\r\n\t<p>Benchmark is 100% operational at this time; however, the external site archive.benchmarkemail.wpengine.com is unavailable at this time.<\/p>\r\n\t<h5><strong>February 2, 2022<\/strong><\/h5>\r\n<p>1:06 pm PT<\/p>\r\n\t<p>Benchmark is 100% operational at this time. The previous issue with Automation Pro has been resolved. No existing Automation Aro Journeys were affected.<\/p>\r\n\t<h5><strong>February 2, 2022<\/strong><\/h5>\r\n<p>8:25 am PT<\/p>\r\n\t<p>We are experiencing an issue with Automation Pro. Currently new Automation Pro Journeys cannot be created, and you cannot edit existing ones.<\/p>\r\n\t<h5><strong>October 8, 2021<\/strong><\/h5>\r\n<p>7:53 pm PT<\/p>\r\n\t<p>All links sent in emails from Benchmark are now directing to the correct page.<\/p>\r\n\t<h5><strong>October 8, 2021<\/strong><\/h5>\r\n<p>6:22 pm PT<\/p>\r\n\t<p>Links in emails sent from Benchmark are currently directing to a &#8220;license expired&#8221; page.<\/p>\r\n\t<h5><strong>August 8, 2021<\/strong><\/h5>\r\n<p>6:07 pm PT<\/p>\r\n\t<p>Benchmark is 100% operational at this time. Any email schedule to go out during the outage will be sent shortly.<\/p>\r\n\t<h5><strong>August 8, 2021<\/strong><\/h5>\r\n<p>5:55 pm PT<\/p>\r\n\t<p>Benchmark is experiencing a system outage. We expect to have the system operational within one hour.<\/p>\r\n\t<h5><strong>November 24, 2020<\/strong><\/h5>\r\n<p>2:03 pm PT<\/p>\r\n\t<p>The system is 100% operational. Emails that were delayed are being cycled through and sent.<\/p>\r\n\t<h5><strong>November 24, 2020<\/strong><\/h5>\r\n<p>1:30 pm PT<\/p>\r\n\t<p>Benchmark is experiencing intermittent slowness, and email delays are expected at this time.<\/p>\r\n\t<h5><strong>June 11, 2020<\/strong><\/h5>\r\n<p>6:10 am PT<\/p>\r\n\t<p>The system is 100% operational.<\/p>\r\n<p>All images are available in the image gallery.<\/p>\r\n\t<h5><strong>June 10, 2020<\/strong><\/h5>\r\n<p>8:26 pm PT<\/p>\r\n\t<p>Images are now uploading at a normal speed. Image editing has been fixed and thumbnails are again working.<\/p>\r\n<p>However, any image uploaded since 1:00 pm PT may still be broken. Those will be fixed over the next few hours.\u00a0 You may also upload those again at any time.<\/p>\r\n<p>&nbsp;<\/p>\r\n\t<h5><strong>June 10, 2020<\/strong><\/h5>\r\n<p>3:15 pm PT<\/p>\r\n\t<p>Images are slow to upload. They take about one minute to appear in the image gallery and then show with a broken thumbnail. Some images do not appear until your browser&#8217;s cache is cleared.<\/p>\r\n<p>Editing images inside the image gallery is also not currently working.<\/p>\r\n<p>&nbsp;<\/p>\r\n\t<h5><strong>June 3, 2020<\/strong><\/h5>\r\n<p>7:32 am PT<\/p>\r\n\t<p>The system is 100% operational. Email delays have been resolved and test emails are sending as normal.<\/p>\r\n\t<h5><strong>June 1, 2020<\/strong><\/h5>\r\n<p>7:46 pm PT<\/p>\r\n\t<p>Email delays are almost completely resolved, although some may occur intermittently.<\/p>\r\n<p>We are still working to resolve test emails not sending for some clients.<\/p>\r\n\t<h5><strong>June 1, 2020<\/strong><\/h5>\r\n<p>6:12 am PT<\/p>\r\n\t<p>Some delays are still expected; however, emails should process and send more quickly at this time. We will continue to work with our data center to improve performance back to 100%.<\/p>\r\n\t<h5><strong>May 29, 2020<\/strong><\/h5>\r\n<p>2:51 pm PT<\/p>\r\n\t<p>Our data center is still experiencing network connectivity issues. Delays in email sends are still expected at this time.<\/p>\r\n\t<h5><strong>May 29, 2020<\/strong><\/h5>\r\n<p>1:52 am PT<\/p>\r\n\t<p>Delays in email sends are expected at this time for most clients.<\/p>\r\n\t<h5><strong>May 28, 2020<\/strong><\/h5>\r\n<p>3:05 pm PT<\/p>\r\n\t<p>Image uploading is working, but delays in email sends may still occur intermittenly.<\/p>\r\n\t<h5><strong>May 28, 2020<\/strong><\/h5>\r\n<p>7:45 am PT<\/p>\r\n\t<p>Our data center began experiencing intermittent network connectivity issues on May 27 at 1:30 pm PT. Sending emails may be delayed at this time and upload images is not working. Only some clients are being impacted.<\/p>\r\n\r\n","protected":false},"excerpt":{"rendered":"<p>Benchmark Email Status Benchmark Status Oct 7, 2025 4:45 pm CDT Benchmark is 100% operational. New gray label domains are fully functional. Oct 7, 2025 10:30 am CDT We are currently experiencing an issue that is preventing new gray label domains from being set up completely. This does not impact white label domains. We are&hellip;<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-nxg.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-47474","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>NXG Status - Benchmark Email<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.benchmarkemail.com\/it\/nxg-status\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NXG Status - Benchmark Email\" \/>\n<meta property=\"og:description\" content=\"Benchmark Email Status Benchmark Status Oct 7, 2025 4:45 pm CDT Benchmark is 100% operational. 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