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We’ve made it easier for you to view the reasons why some of your previous subscribers unsubscribed.

To see that report, follow these steps.

1. Go to Reports and select Email Reports.
2. Click on the name of the email you’d like to review.
3. Then, click on Activity Details.
4. Next, click on the Opens dropdown and select Unsubscribes.

You’ll now see the different options for unsubscribing.

5. Click on the number given if any to view the specific email addresses.

We launched a new email workflow! Currently, it is only available for our new users and soon to follow for everyone else.

Instead of a step by step process, you will now be able to create an email in a way that works best for you. No need to complete one step at a time, if you want to go straight to the email editor you can! Or if you are not sure which list you will send to you, you can bypass that section and complete other options in the Email Checklist.

Sign up today and explore what Benchmark can help you accomplish!

Are you a new user? If so, you are in luck. We are running a fresh new promotion for all of our new users to get one on one help from our experts.

Claim your offer within 24 hours of signing up and get 1 hour of email strategy and email campaign building with one of our experts! The promotion banner will appear on your homepage for only 48 hours.

We look forward to all of your questions!

To help our clients who are struggling with email delivery, we’ve added some delivery tips right in their email dashboard. The delivery tips include faq’s on how to improve your email delivery, how to reduce spam complaints, and more!

Now, if you don’t see the delivery tips, then this means you are doing good! Of course, if you are still interested in improving your delivery or learning about how to improve your deliverability, please click here to access our delivery faqs.

We’ve eliminated more friction for those email users who want to unlock their CRM. Previously you had to create a new password to unlock the feature. We’ve removed this, and now it makes it even easier for qualified Benchmark Email clients to unlock their free Benchmark CRM account.

If you haven’t already unlocked the CRM, here are the steps on how to do it.

1. Log in to your Benchmark Email account.
2. Click on your name on the top right corner.
3. Last click on the CRM option.

Unlock the possibilities today!

Report Summary Activity showing the export option, even if no data was available. This option has been removed.

Report Summary  The Overview design was breaking in smaller screens. The issue has been corrected.

File Upload Gallery Clients who uploaded files with Asian characters noticed the file names, were not being displayed correctly. Our team corrected the issue, and the characters are displaying accordingly.

Now, when you are editing any signup form and decide to leave the page, a warning message will appear.

The popup displays the following message: This page is asking you to confirm that you want to leave – data you have entered may not be saved.

Please note the message could be different, depending on the browser you are using. By adding this popup message, we can help you avoid losing any of your unsaved changes.

Your contact’s unsubscribe reasons can now be exported to files. Keep tabs of why people unsubscribe from your list to better analyze them.

From the activity details section in your campaign report select Export to File and select Unsubscribe Reason to include it in your exported file.

All the options you choose to export will auto save so you don’t have to check them more than once.

All Survey and Signup Form links have been switched from HTTP to HTTPS. We understand the importance of being SSL certified both for Benchmark and our users.

Having an HTTPS vs. HTTP can help with increased conversions and increased customer trust.

Reporting Numbers above Nodes will update in real-time You don’t need to refresh the page to see updated numbers.

See example: https://screencast.com/t/hCTD9G6yh4mR

Have a user that went from subscriber to an actual client? Maintaining organized lists and segments is easy with Automation Pro. When automating a journey or flow, you can now automatically update a user’s information based on their activity with a new Update Details Node.

At Benchmark, we are big believers in the 2 Second Lean, and this improvement saves you about 2 seconds or more depending on your internet connection.

We have added the user management link to our user drop-down menu for faster access to switch between accounts. Whether you are going to a Sub Account or an Agency account, the route is shorter now.

All Benchmark Pro users can create Sub-accounts.