To our Benchmark Community,
This is a challenging time for everyone around the globe. Our thoughts and prayers go out to those families who have been impacted by the virus, the nurses, physicians and hospital staff working around the clock to provide care, and businesses around the globe that have been financially impacted. There is no one untouched by something of this magnitude.
During this time of uncertainty surrounding COVID-19, I wanted to reach out to let you know that we are doing everything possible to keep our employees and community safe, and ensuring we continue to deliver our services uninterrupted to you and your business. These steps include:
Practicing Social Distancing
Flexibility to work remotely has always been a virtue of our company, and we are actively following guidelines from the Centers for Disease Control (CDC) and World Health Organization (WHO) to slow the spread of COVID-19 through social distancing. All of our employees are equipped to work virtually, using tools like Slack, Zoom and softphone technology. This means you will continue to receive full accessibility to the Benchmark Email platform, along with the same level of service and support you have come to expect from our Customer Success team.
With thousands of Benchmark customers relying on our platform to stay connected to their customer base, we are working hard every day to make sure the system is fully operational and running smoothly. We’ll also be posting resources to our blog and social media with tips communicating with your audience during this time – and even some behind-the-scenes glimpses of the Benchmark team.
Continuing to Build Relationships
The heart of our mission is to help businesses ignite relationships with their prospects and customers, and it’s never been more important than now to stay connected. We are here for you as you leverage email marketing to inform, educate, and engage your audience during these unprecedented circumstances and beyond. Our same friendly support and online resources are the perfect places to get assistance as you reach out to your customer base.
We are closely monitoring the developments surrounding COVID-19 and will keep you aware of any updates as the situation evolves. On behalf of the entire team here at Benchmark, we are here for you during this extraordinary time and we thank you for being a part of the Benchmark community.
JONATHAN HERRICK CEO | BENCHMARK EMAIL
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