A few weeks back, we launched our new email workflow to new users, and today, we’ve launched to all of our existing users.

This new email workflow saves you time by avoiding the step by step process.

What this means for you is, now when you create an email, you’ll have an email checklist, and in the checklist, you can you choose where you want to start. Whereas before you had to select a list, design your email, complete your sending details, etc.
Now, you decide what you want to get done first, whether it be to design the email or add who you will send it to, the option is yours.

Log in to your account today to check our new and improved email workflow.

We’ve made it easier for you to view the reasons why some of your previous subscribers unsubscribed.

To see that report, follow these steps.

1. Go to Reports and select Email Reports.
2. Click on the name of the email you’d like to review.
3. Then, click on Activity Details.
4. Next, click on the Opens dropdown and select Unsubscribes.

You’ll now see the different options for unsubscribing.

5. Click on the number given if any to view the specific email addresses.

We launched a new email workflow! Currently, it is only available for our new users and soon to follow for everyone else.

Instead of a step by step process, you will now be able to create an email in a way that works best for you. No need to complete one step at a time, if you want to go straight to the email editor you can! Or if you are not sure which list you will send to you, you can bypass that section and complete other options in the Email Checklist.

Sign up today and explore what Benchmark can help you accomplish!

To help our clients who are struggling with email delivery, we’ve added some delivery tips right in their email dashboard. The delivery tips include faq’s on how to improve your email delivery, how to reduce spam complaints, and more!

Now, if you don’t see the delivery tips, then this means you are doing good! Of course, if you are still interested in improving your delivery or learning about how to improve your deliverability, please click here to access our delivery faqs.

We’ve eliminated more friction for those email users who want to unlock their CRM. Previously you had to create a new password to unlock the feature. We’ve removed this, and now it makes it even easier for qualified Benchmark Email clients to unlock their free Benchmark CRM account.

If you haven’t already unlocked the CRM, here are the steps on how to do it.

1. Log in to your Benchmark Email account.
2. Click on your name on the top right corner.
3. Last click on the CRM option.

Unlock the possibilities today!

Now, when you are editing any signup form and decide to leave the page, a warning message will appear.

The popup displays the following message: This page is asking you to confirm that you want to leave – data you have entered may not be saved.

Please note the message could be different, depending on the browser you are using. By adding this popup message, we can help you avoid losing any of your unsaved changes.

Your contact’s unsubscribe reasons can now be exported to files. Keep tabs of why people unsubscribe from your list to better analyze them.

From the activity details section in your campaign report select Export to File and select Unsubscribe Reason to include it in your exported file.

All the options you choose to export will auto save so you don’t have to check them more than once.

All Survey and Signup Form links have been switched from HTTP to HTTPS. We understand the importance of being SSL certified both for Benchmark and our users.

Having an HTTPS vs. HTTP can help with increased conversions and increased customer trust.

Reporting Numbers above Nodes will update in real-time You don’t need to refresh the page to see updated numbers.

See example: https://screencast.com/t/hCTD9G6yh4mR

Have a user that went from subscriber to an actual client? Maintaining organized lists and segments is easy with Automation Pro. When automating a journey or flow, you can now automatically update a user’s information based on their activity with a new Update Details Node.

At Benchmark, we are big believers in the 2 Second Lean, and this improvement saves you about 2 seconds or more depending on your internet connection.

We have added the user management link to our user drop-down menu for faster access to switch between accounts. Whether you are going to a Sub Account or an Agency account, the route is shorter now.

All Benchmark Pro users can create Sub-accounts.

Since the last update, we’ve made more enhancements to the Image Gallery.

As of today, our users can upload multiple images by dragging them directly into the window or by browsing for files, and they can rename their files. The search functionality has been improved as well.

Our Video Gallery has been going through some maintenance, and now you can see a new video gallery overlay in the Drag and Drop Editor.  Functionalities are still the same, except now the style is the same as our Image gallery.

Now, our Embedded and Popup signup forms have the new and improved image gallery.

Add your brand logo or any image you want to your signup form.

Previously our delay node did not save automatically causing much confusion to you the user. We’ve updated the delay node to save automatically.

Now, while you are working in your Automation you’ll notice a status badge located on the top right. These badges identify the status of your automation.

• Active
• Inactive
• Draft

This improvement is aimed to help you identify the status of your automation quick and easy while working in the automation.

Our Product team is working hard to update the style for all of our features and this week it was the Document Gallery.

You can access the Document Gallery through an email in the Drag and Drop Editor. Easily drag in or browse for your files.

Click Here to learn how.

In trying to make things easier to see, we update the cursor. It now indicates to a user that a node is clickable by updating their cursor from an arrow to a pointing hand whenever they hover over a node.

Now, while working in an automation you’ll be able to have more mobility within the canvas.

We’ve added…

• Keyboard shortcuts
• Trackpad Gestures
• Updated Zoom controls

These improvements are aimed to help you move around the canvas and adjust your view easier while building your automations.

This week we gave our Partner banner ads a new look. If you are a partner and would like to update your banner adds, see the steps below.

1. Log into your Benchmark account
2. Click on your account name (top right.)
3. Select, Partner Program.
4. Click on the Banner and Ads option.
5. Choose a theme, and then copy the code for the ad you want to use.
6. Take the code and add or replace on your site.

You are all set!

Not a partner yet? What are you waiting for sign up and start earning 25% commission for any new account you refer to Benchmark. Click here to learn more.

Now, in your Email reports, when viewing the Unsubscribes Reasons you have 2 new ways to see them.

View 1, based on the total count.
New View 2, based on the percentage.

This week our Inbox Checker said goodbye to 8 tests and welcomed 12 new ones. If you aren’t already testing your emails, we recommend you give it a shot. Click Here to learn how to create your first Inbox Checker.

New Email Clients Added
Mobile Clients
iPhone XR (iOS 12)
iPhone XS (iOS 12)
iPhone XS Max (iOS 12)
Microsoft Outlook app (iOS 11)
Gmail app (Android 8)
Gmail app (Android 7)
Samsung Mail (Android 7)
Webmail Clients
New Gmail interface (Internet Explorer)
New Gmail interface (Firefox)
New Gmail interface (Chrome)
Desktop Clients
Apple Mail 12 (Dark Mode)
Outlook 2019 (Win 10)

Email Clients Discontinued
Outlook 2000
Outlook 2002
Outlook 2003
Outlook 2011 for Mac
Lotus Notes 7
Lotus Notes 8
Apple Mail 9
Apple Mail 10

If you are reusing an email you can now preview an email before selecting it while creating an automation. We previously only provided the email name, and this was not so helpful for our clients, with the new update clients can click on the preview option to see the template of the email they are choosing.

Haven’t tried our Automation Pro feature yet? Click here to learn more!

You can now edit the Multiple Conditions node in an active Automation. So if you changed your mind on what conditions you wanted, you can now edit them without having to deactivate and start a new Automation.

Our team has an improved experience for our Image gallery in the Drag & Drop Editor. The Image Gallery now supports multiple device sizes, and you can upload multiple images at a time by dragging and dropping files directly into your window.

This week our team improved the look of our Email Comparison Reports. Log in today to review and compare your email reports.

Users can now duplicate segments within a list. This is useful and convenient for people using multiple conditions in their segments.

Log in today to create a new segment!

Our Popup Signup Form had a small makeover. It now has new style updates and an updated builder.

Also,  users can control how often a popup form will show up to a user who has not subscribed.

Log in today to see the new changes!

Now, when you send an email campaign Benchmark will generate a list for you “Invalid Emails List.” The Invalid Email list is composed by all of the email addresses which were marked as Invalid by ISP’s when you sent your campaign out.

Benchmark will filter out any emails that are present in the Invalid Email List, in all future email campaigns, unless you remove them.

Our Small Embed Signup Form went through a small makeover. It now has new style updates and an updated builder.

Log in today to see the new changes!

We know the importance of reports and also understand sometimes those reports need to be shared with others. Our newly improved reports will help you better see your statistics. See who opened, clicked, bounced, unsubscribed and much more from your email reports.

Check out this new update by downloading a PDF report of your latest email campaign!

We have launched a new ChatBot! Currently, it is only available to free English users. But will be available to all clients soon. If you haven’t already given it a try we encourage you to do so.

You can find the ChatBot in your account’s Help page or in the Knowledge Base. Feel free to share any feedback on how we can improve the Benchmark bot.

This week we’ve added 17 new Inbox Checkers! What does this mean for you? Well, you now have more options to test your email with. Find out how your email will be displayed to your recipients and  improve your email if needed.

Learn how to create your first Inbox Checker here.

New Tests Added

• Android
  • Android Google Inbox – Android 6.0 (Marshmallow) – Samsung Galaxy S6
  • Android Gmail App (IMAP Account Setup) – Android 4.4.4 (KitKat) – Samsung Galaxy Nexus
  • Android 5.1 – Android 5.1 (Lollipop) – Samsung Galaxy S6
  • Android 6.0 – Android 6.0 (Marshmallow) – Samsung Galaxy S6
  • Samsung Mail – Android 6.0 (Marshmallow) – Samsung Galaxy S6
  • Microsoft Outlook – Android 6.0 (Marshmallow) – Samsung Galaxy S6

• iPhone, iPad
  • iPad Mini – iOS 11
  • iPad Pro – iOS 11
  • iPhone 7 – iOS 11
  • iPhone 7 plus – iOS 11
  • iPhone 8 – iOS 11
  • iPhone 8 plus – iOS 11
  • iPhone X – iOS 11
  • iPhone SE – iOS 11
  • iPhone XS – iOS 12
  • Gmail App – iOS 10.3.2 – iPhone 7
  • Outlook iOS – iOS 11 – iPhone 8

• Windows
  • Outlook 2019 – Windows 10 Version 1803
  • Windows 10 Mail – Windows 10 Anniversary Update

After a very thoughtful evaluation our team has replaced our image editor to an easier to use one by Photo Editor SDK. You’ll still have access to previous editing options like filters, adding text, cropping and resizing along with other fun options.  The new image editor is available in the Image Gallery.

Check out our new image editor today!

We’ve added search functions to some features that were missing it. The following features now have an easier way to search through.

• Segments
• Signup forms
• AB Test Reports

We rely heavily on your feedback, please share with us other areas we can improve.

At Benchmark, we are always looking for 2-second improvements whether it be by using shortcuts, time-saving apps or improving the user experience. We understand you want a product that is easy to navigate through and a product that is also easy to understand.

Which is why we are excited to finally show you what our teams have been working hard on, our new interface navigation. The new navigation is set to be available to all responsive site users today Dec 6th, 2018!

The navigation changes are based solely on your feedback. We hope with these new changes you can save time, get to where you need faster and ultimately get work done easier.

The left menu options can now be minimized or expanded based on your preference. Each featured option will have different destinations to choose from. For example, if you click on Emails you will see Email, AB Test, Archive and RSS Emails. Everything in one section, the navigation will remain with you throughout your page changes. Also, if you decide to minimize your menu options you’ll still see the icons to each feature such as Emails, Contacts, Surveys, and Reports.

With that being said, we hope these new changes improve your user experience. We will continue to look for more ways to enhance our product and deliver the best product you’ve come to love.

You can now save 2 seconds and access the Segment feature directly from a list page. Click on the more options icon and then click on Create New Segment. After clicking on Create New Segment, the segment page will open with your list pre-selected and a segment name based on your list name.

Reports
Previously when you hovered over an email report in the dashboard it was not clear that the report was clickable. A Hover state was added to individual email reports to better distinguish the click areas.

Quick Actions Menu
Originally the only option for the Quick Action menu was to Add Contacts to a List, but that has changed. Now, when you click on the plus icon in the dashboard you will see 2 additional quick actions Create Email or Create New List.

Our team has improved the loading speed on some of our pages. One page that has improved drastically is our Inbox Checker page. The improved loading speed makes viewing all of your test much quicker.

Our team has added a Feedback button to get your input on our features. You will see the Thumbs Up button throughout your account.

Let us know if the feature is helpful, by selecting one of the three emotions, and leave us your comments on how the feature can be improved.

Now when you preview an email, you can duplicate or edit the design of the email with one click.

Save yourself 2 seconds by using this option.

In the world of lean all things would be at your fingertips, and while we can not create the emails for you, we can certainly make it easier to access your draft or incomplete emails. This week our product team has brought you access to incomplete and draft emails in the home dashboard.

You can see up to 15 incomplete or draft emails sorted by the modified date. If there are no incomplete emails or drafts in your account, the dropdown will not appear.

What are you waiting for? Get started on that email you have been putting off!

Our A-Pro team fixed a few bugs and cleaned up the way the canvas displays your automations. You can also hover your mouse over step labels to view all selected lists and full URLs.

Master accounts can now share emails with sub-accounts faster. Just go to ‘Emails’ from the left side navigation panel an then simply click on the email options menu (The three dots located at the right of every listed email.) where the option ‘Share to sub-account’ will appear. The only condition is that it won’t show for “incomplete” emails.. so make sure you save the email as a draft and the option will show in the menu.

When you make changes in your email our editors will notify you. Whether you are using the Drag & Drop or Code Editors you will see when your email template was last autosaved.

Autosave time located in footer of editor.

If you ever deleted a list of contacts then you know the Total Unique number of contacts did not recalculate immediately. Our team has helped leanify this process by reducing the delay time from 4 hours down to a few seconds! Simply select the option to calculate right away when you delete a list.

You can only recalculate contacts when you delete a list from your Trash folder.

You can now review and edit your subject line before sending your email on the schedule step of the email process. By the time you decide to send out your email, you could’ve forgotten what your subject line was, or the purpose it originally had. This new enhancement will allow you to change your subject line right before you get ready to schedule out your email.

In Automation Pro, you can now target subscribers based on specific email links they click. We’ve also added new options to help you define which webpage visitors you’d like to target.

Yes, you read that right! You will now be able to make edits to emails in an active automation within Automation Pro.
Edit and swap emails within your active automated journey. You can make improvements without skipping a beat and view reports of current and previous versions. Learn More.

Our teams have redesigned the Email Report Summary to make it easier to see quickly at a glance how your email performed. If you didn’t already know you can also click on Activity Details to see a more detailed report of your Opens, Unopens, Bounces, Unsubscribes, Clicks, Forwards and Abuse Complaints.

You can now track your subscribers the minute they signup via your Signup Form.

When you create your signup form you’ll have 4 different options to embed.

• JavaScript Snippet with Website Tracking
• HTML Code with Website Tracking
• JavaScript Snippet
• HTML Code

To learn how to use the signup form tracking click here.

We’ve released many new integrations to help you automatically add contacts from 3rd party tools and apps to your Benchmark account. This includes eCommerce, Form building, payment and video services such as 3dcart, Recurly, Stripe, Wistia and more. Check out the Apps & Integrations page for more.

We’ve made some improvements to our email editor with ease of use and speed in mind. Customization of the content blocks has been organized in a way that will flow better for marketers as well as some additional tweaks to make the editor more intuitive.

Promote your items for sale with our eBay template integration.

Small embed forms are now available for you to quickly create and customize a signup form that can easily be embedded anywhere on your site.

Get more out of your email report by visually seeing what links have been clicked in your campaign.

Autoresponders are now more powerful with the option to take control of your send times. Be certain your subscribers are receiving your messages when you want them to.

Benchmark Email now has the perfect solution for a marketing agency or email marketer that operates multiple clients’ accounts. Maintain control over all accounts and earn a 25% partner commission.

If you have upgraded to Image Hosting Plus, you now have unlimited storage! Keeping your email campaigns fresh with captivating images is now easier than ever before.

It’s easier than ever to schedule delivery of your email campaigns. Removed the clutter, bringing you a cleaner look that is faster and easier to use.

The Email Designer now allows you to wrap text around your images with ease.