It is Rick Blatstein’s goal to have people want to get to the airport early, not just need to. He does this with a focus on the customer experience. His restaurants and other airport excursions use technology and an eye towards consumer needs to set the standard for the airport experience.

With his company, OTG, Blatstein defines what it means to thrive by providing a top notch customer service experience. With all the horror stories surrounding airports and air travel these days, his business provides an oasis for travelers. OTG sets a standard for the customer experience … and all businesses should take note. Listen and enjoy!

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by Andy Shore

Andy Shore found his way to Benchmark when he replied to a job listing promising a job of half blogging, half social media. His parents still don’t believe that people get paid to do that. Since then, he’s spun his addiction to pop culture and passion for music into business and marketing posts that are the spoonful of sugar that helps the lessons go down. As the result of his boss not knowing whether or not to take him seriously, he also created the web series Ask Andy, which stars a cartoon version of himself. Despite being a cartoon, he somehow manages to be taken seriously by many of his readers ... and few of his coworkers.