Benchmark Email LiveChat Integration
Your customers are the bosses. Without them, your business won’t even survive. And in order to keep them and get them to say nothing but good things about your company, you need to invest in easy access tools that will keep them happy.
The ultimate goal of your customer service team is to provide value and to ensure that it doesn't go unnoticed among your customers. But these efforts could use all the help they can get, and it might be time to look into a new tool to help get the job done.
A customer experience platform, like LiveChat, could be just what they need to offer high-quality service and support to customers in need.
LiveChat allows you to communicate with your website visitors in real-time and resolve customer issues across different support channels.
Since one of the most important and popular customer support channels is email, building a Benchmark Email integration with LiveChat was a no-brainer.
Let’s see why your customer support team needs the Benchmark Email LiveChat integration and why it will soon become their preferred way for facilitating customer outreach.
Why Use LiveChat?
LiveChat is a great communication tool that will help your customer service team address inquiries in a matter of minutes and import data on your customers safely. Let's take a closer look into what using this tool offers you.
Stronger Customer Relationships
Trust is the foundation of any lasting relationship, and LiveChat helps you build that trust.
With LiveChat, you can speed up your interactions, so customers aren't waiting for a response and get exactly what they need in each of their chat sessions. And when customers' problems are being solved within a specified time, they'll leave each conversation happy, knowing they can trust your company in the future to offer that same hands-on, proactive support.
Maintain Customer Data Safely
We’re in an age where privacy is more of an issue than ever before. People don't love it when their information is sold to other companies or is used in any way that feels violating. Therefore, it's important that your customers know exactly how you handle their data, as this could be a deal-breaker when it comes to doing business with your company.
It’s a good thing that LiveChat takes privacy very seriously. With their data encryption, access restriction, GDPR compliance, and Privacy Shield Certification, you can be sure that your company and customer data are totally safe.
Maintain Customer Data Safely
Every high-performing and competitive company needs to continue increasing sales and profits. And the only way to achieve this is if you keep your customers satisfied by using methods they respond well to.
Long gone are the days of pushy salespeople using aggressive outreach to persuade prospects into buying a product. With LiveChat, you can boost revenue simply by having a conversation with customers on your site. Use features like product cards to easily showcase products within your chat window and gain potential interest. It's just another way your team can offer live chat support and increase potential sales without appearing too overbearing or forceful.
If you have lots of customers, then investing in LiveChat could also be a way to save money. Instead of hiring tons of support representatives, LiveChat makes it easy for one agent to engage in numerous customer chats at once. And since the live chat feature is easy to use on the backend, your team can still provide exceptional attention and care without worrying about fatigue
Why Use Benchmark Email LiveChat Integration?
Take the best LiveChat features and amplify them with the Benchmark Email LiveChat integration! Here are a few of the benefits of doing so:
No Download Necessary
Wasting time is not an option when it comes to offering quick and effective service to your customers. To offer the best experience in the shortest amount of time possible, you'll need a solution that doesn't require a lengthy download process.
Luckily, integrating Benchmark Email with LiveChat is seamless and super simple. There's no additional software to download or a single line of code to decipher in order to get started; all you need is a Benchmark Email account and a LiveChat account.
To Easily Grow Your Benchmark Email List
When it comes to your customers, it’s not just enough that you work fast and get through issues quickly. It’s also imperative to identify ways your support efforts can benefit other business goals you may have. Like, for example, building your email list.
One of our users' favorite features of Benchmark Email is that they never have to worry about manually adding emails to their email lists. And, with the LiveChat integration, users can easily extract any customer email they want from LiveChat and add it to the list of their choice within their Benchmark Email account. This not only helps users easily grow their email list, but it takes away the risk of human error if they were to do it manually.
Facilitate Engagement Through Email Marketing
You want your customers to stay happy, continue to use your services (if they already have), or become customers. So, it's important to focus on methods that will increase engagement and generate revenue, like email marketing.
By using the Benchmark Email LiveChat Integration, you’ll have a platform to create email marketing campaigns so you can provide ongoing nurture past your LiveChat interactions. You can send follow-up emails to check up on your customers and send them resources that will help them in the future. And don't worry about creating this outreach from scratch. Tap into our library of email marketing templates, so every email you send is beautifully crafted and optimized for the customer experience.
While we do have paid plans available based on certain features and needs, you can still use this integration under our free plan. LiveChat also offers a free plan, so there's no need to pay a fee to test out this integration.
Requirements For Using Benchmark’s Email Marketing Software and LiveChat Integration
Signup For a Free Benchmark Email Account
As previously mentioned, the process of signing up for a Benchmark Email account comes at no cost under our free plan. And the entire process takes less than 15 minutes.
To start, you’ll need to provide some information, like your full name and contact information, and create a password for your account.
To get the most out of our tools, you’ll be asked to specify what you wish to accomplish with Benchmark Email. Things like:
- Connecting your eCommerce tools to Benchmark email.
- Sending email newsletters or drip campaigns.
- Automating your email marketing.
- Capturing more leads and increasing sales efforts.
Sign Up For A Free LiveChat Account
To create a LiveChat account, head over to LiveChat’s website. On the homepage, input your business email and then click on the red “Sign Up Free” button. A new page will show up where you’ll be asked to provide your full name, password, company’s website, and phone number.
Click on the “Create Account” button when you provide these. LiveChat offers a 14-day free trial to test out their tool.
Tips For Integrating Benchmark Email with LiveChat
Follow these steps to integrate your Benchmark Email Account with LiveChat.
- Log into your Benchmark Email account.
- In the top right-hand corner, click on your account name and select integrations.
- Scroll to the bottom of the new page and click on Get Started.
- Now, select LiveChat integration from the list of integration options shown to you.
- In order to continue, you’ll need to enter your LiveChat API key and Username.
- To retrieve your LiveChat API key, log in to your LiveChat account via LiveChat’s website.
- On the dashboard, click on the Agents tab and pick yourself from the list of agents.
- Click on Reveal next to your API key, and your API key will display automatically.
- Now that you have this go back to Benchmark Email and paste your API key when prompted. Also, enter your LiveChat Username and click Save & Next.
- Now, select which list you want to add your contacts to or create a new one. Then click Save & Next.
- Map the LiveChat fields according to the data fields in your Benchmark list.
- Click Save & Next.
Note that the final number of imported contacts might be less than the projected number. This is due to the fact that Benchmark Email filters certain email addresses, such as role-based emails, duplicates, unsubscribes, and blocked domains.
LiveChat makes sure that you're able to consistently deliver superior service so you can elevate the customer experience. And by using the Benchmark Email LiveChat integration, you’ll be able to continue that service beyond the chat window.
Are you ready to get started with delighting and nurturing your customers? Sign up for a free Benchmark Email account today.