Report abuse.
At Benchmark Email, we take abuse, spam, phishing, and unauthorized email activity very seriously. We’re committed to helping keep email safe, permission-based, and trustworthy.
When to file a report
If you believe a form, email, or sender using our platform is engaging in abusive behavior or violating our policies, please let us know by submitting a report. You may also email support@benchmarkemail.io with the details outlined below.
When submitting a report, please include as much information as possible, such as:
- The email address or sender domain of the received email
- A copy of the email headers, if applicable
- URL to the hosted form or landing page
- Details about why you believe the activity is abusive
Need help finding email headers?
Email headers help us trace where a message came from. Here are guides for the two most common providers:
What happens next
Our Customer Care and Deliverability Teams review each report and investigate potential violations of our Terms of Service and Acceptable Use Policy. While we may not be able to share the outcome of an investigation, your report does help us take appropriate action when needed.
Thank you for helping us maintain a safe and respectful sending environment for everyone.
Frequently asked questions
What counts as abuse?
Examples of abuse may include:
- Spam or unsolicited email
- Phishing attempts
- Fraudulent or deceptive content
- Malware or malicious attachments
- Harassment, abusive, or vulgar messaging
- Unauthorized collection of personal information
- Misleading signup forms or consent practices
How do I find the email headers for my report?
Email headers help us trace where a message came from. Here are guides for the two most common providers:
