Benchmark Email Freshdesk Integration
Keeping your customers happy is a full-time job.
Whether it is resolving complaints or helping your customers learn how to use a particular feature of your product, customers have come to expect swift and thoughtful solutions to their inquiries.
In order to have your customer support team always ready to provide optimum service, they need to work with the right customer support software.
Good customer support software should be easy to set up, allow you to scale seamlessly, and allow your agents to collaborate easily. Freshdesk is one customer support software that checks all of those boxes.
It allows you to put all your customers’ conversations in one place and collaborate with other teams to work on issues faster.
And, since emails have traditionally been the most important customer support channel, we decided to build an integration that combines the powerful features of Benchmark Email and Freshdesk to help you manage your customer support via email.
Let’s see why Freshdesk is important for your customer support team and why you should use it with Benchmark Email.
Why Use Freshdesk?
Here's why your customer service team will benefit from using Freshdesk as their preferred helpdesk software.
Manage Your Omnichannel Presence
Wouldn’t you like to track your customers’ journey through every communication channel -- chat, social media, phone calls, emails -- till they finally make that purchase? That’d be great, right?
Freshdesk is a customer experience and helpdesk software that allows you to do just that. You know exactly what’s happening with your customers and can shape the experience they have as they move along your funnel.
- Turn your support emails into tickets that will be dealt with by your customer support agents.
- Answer calls and turn them into tickets in Freshdesk.
- Support your customers on Twitter and Facebook.
- Chat with your customers through platforms like WhatsApp, Facebook, and Apple Business Chat.
- And if you’re tired of the number of support tickets you keep getting, you can publish a branded knowledge base and add a chatbot to help your customers find the answers they need quickly.
Multiply Your Customer Support Teams’ Efficiency
When a team works together to achieve a common goal, you know success is in the cards. Freshdesk also offers you collaboration features that help your team work efficiently together to make your customers’ problems go away.
Here’s some of what you can do with these collaboration tools
- You can share ownership of tickets. This means that different teams can have access to the same ticket and never lose visibility of its progress. This way, every party involved in making a customer’s problem go away is never left out of the conversation. And the customer-facing agent always has the most up-to-date information.
- You can link similar issues together anytime there is a surge in incoming support emails or tickets. Your team would work on every related ticket and send out consistent replies to the customers.
- There is also the Parent-Child ticketing feature which allows you to split complex issues into smaller ones that members of your team can work on.
It Is Secure
Your customer data is important. Mismanaging it could spell disaster for your organization.
Freshdesk provides you with enterprise-grade security that ensures that your business has the privacy, data protection, and security it needs to scale globally.
There Are No Strings Attached
Freshdesk has a 21-day free trial, so you can test out the software without spending any money. Plus, there's no credit card required for setting up your free trial, giving you nothing to lose.
Why Use the Benchmark Email Freshdesk Integration?
There are a lot of benefits to using Freshdesk with a Benchmark Email account.
No Download Necessary
Time is of the essence when dealing with customer issues. And this is why we’ve made the process of using your Benchmark Email account with Freshdesk as streamlined as possible.
You do not have to download any additional software to get started. In just a few minutes, you’ll be able to maximize the power of emails as a support channel.
Easily Add Customers To Your Benchmark List
Say goodbye to the days of collecting and inputting emails manually into your email list. You never have to worry about human errors that might not be spotted until it’s too late.
With Benchmark Email, you can easily pull out your customers’ email addresses from Freshdesk and add them to any list of your choice. Not only is this method quicker, but it is also smarter, as you’ll be eliminating human errors.
Create Quality Engagement With Email Marketing
What do you do after you put your customers and leads into email lists?
You want them to stay happy and continue to use your service. That involves creating engagement through email marketing, which is one of the best channels for revenue-generating engagement for businesses.
By using Benchmark’s integration with Freshdesk, you’ll have a platform that supports your email marketing campaigns so you can send follow-up messages to check up on your customers. And, you can leverage our library of email marketing templates that will help create visually appealing and engaging emails.