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Testimonials & Reviews

badge row spring 2022

Noel W.

Owner/Yoga Instructor in the Health, Wellness and Fitness Industry

Asset 6

"Easy to use email marketing software"

Pros
I like that Benchmark is clean looking and easy to navigate. You can create an email in no time. I like the email templates.
Reasons for Choosing Benchmark Email
No fuss interfaces and easy to use for my small business. Plus I was connected with a very helpful sales rep
Switched From
Mailchimp
Reasons for Switching to Benchmark Email
MailChimp isn't easy to use and has virtually no customer service. I'm a yoga instructor, not an IT specialist
Comments (Benefits)
Excellent customer service right from the get go

Diane K.

Director in the Sports Industry

Asset 6

"Great way to Communicate!"

Pros
Benchmark has provided a consistent marketing opportunity for us. The analytics provided are a great added feature to emails. I love the resend option, and the ability to see failure rate and open rate of each e-mail so that we can adapt our wording.
Cons
I wish there was an easier way to work with images and templates, and not have to scroll through all uploaded.
Comments (Benefits)
This has been the best e-mail system we have used. Consistent in delivery, accurate reporting, and analytics.

Juan J.

WebMaster in the Marketing and Advertising Industry

Asset 6

"The main feature to highlight is the price"

Pros
The main feature to highlight is the price (what they provide for that excellent price is hard to match for many other competing companies) and its excellent function of being able to send thousands of emails per day to my lists, without thinking that they will charge me extras or that my emails will end.
Cons
It will sound strange, but in more than 5 years of using this Benchmark Email platform, we have never had problems of any kind, they have always served us excellently, they have always offered us improvements at unbeatable prices and we have never had problems.
Alternatives Considered
Zoho Mail, Mailchimp
Switched From
Mailchimp
Reasons for Switching to Benchmark Email
The main issue was the price.
Comments (Benefits)
In the company where we use this tool, we send between 10,000 and 15,000 emails a day, the most important thing is that at the end of the month there are more than 250,000 emails to our databases, with open rates always above 10% and with tools tracking, landing pages and many other functions we have always stressed that Benchmark Email is the best company of its kind in the world. Others much more recognized may offer the same, but at prices well above what they grant, so you will always be grateful with this tool

Laura D.

Owner in the Education Management Industry

Asset 6

"Great Software!"

Pros
This software is extremely organized and user friendly. I am able to navigate my emailed newsletters with ease and convey everything in one place.
Cons
There isn't much I don't enjoy about this product. I will admit there is a bit of a learning curve to the formatting; however, once you get the hang of it it is smooth sailing.
Switched From
Schedulicity
Reasons for Switching to Benchmark Email
Through Schedulicity we were unable to create our own custom format with our newsletters.
Comments (Benefits)
With Benchmark I'm able to communicate with all of my clients, inform them about new deals, and work to promote my business well. Not only that, but Benchmark also provides us with valuable statistics about how our well our email was received.

Susan C.

Sales and Design in the Retail Industry

Asset 6

"Benchmark makes my life easy!"

Pros
The templates and tools are very user friendly. Able to make a professional looking newsletter in a short amount of time. Easy learning curve to create great email blasts and content. Lots of support from Benchmark reaching out to make sure I was engaged.
Cons
I am happy with it so far. I will be learning more about the capabilities as I continue to use Benchmark's services.
Comments (Benefits)
My main objective was to create a monthly Newsletter. I was successful and hope to continue, and probably upgrade for more tools and benefits.

Ian W.

Author in the Publishing Industry

Asset 6

"A Very Good Auto-responder That Fits My Needs"

Pros
What I like most about the software is when I signed up it was free up to the first two thousand subscribers and still allows the feature of having an auto-responder on it. This is very helpful to someone when you're first starting out, as an independent self-published author you need something that can send a lead magnet/free gift to get people to sign up to your email list, a lot of the other email list providers don't allow for the auto-responder aspect unless you use a paid version of their software.
Cons
As of yet, I can honestly say I haven't found anything difficult with using Benchmark or that there's anything missing or needs to be improved on. It's hard to complain about the free email account when you're starting out.

Nikita G.

Owner in the Health, Wellness and Fitness Industry

Asset 6

"Loving It!"

Pros
As a new user to emailing lists, automations, etc., benchmark has been incredibly user friendly, simple and I actually switched over from mail chimp and much prefer it!
Cons
The pricing is a little high in my opinion with Canadian exchange factored in but otherwise no complains yet!
Switched From
Mailchimp
Reasons for Switching to Benchmark Email
Mail chimp has no automation options unless the plan was paid and it wasn't worth it to pay for the features they offered
Comments (Benefits)
Very happy!

Dave M.

Owner in the Health, Wellness and Fitness Industry

Asset 6

"Email Blast Software"

Pros
As a new user to emailing lists, automations, etc., benchmark has been incredibly user friendly, simple and I actually switched over from mail chimp and much prefer it!
Cons
The pricing is a little high in my opinion with Canadian exchange factored in but otherwise no complains yet!
Switched From
Mailchimp
Reasons for Switching to Benchmark Email
Mail chimp has no automation options unless the plan was paid and it wasn't worth it to pay for the features they offered
Comments (Benefits)
Very happy!

Michael J.

Political Organization Industry

Asset 6

"Fantastic"

Pros
It's so easy to navigate through the whole process from registration to sending a completed email.
Cons
Nothing as of yet, overall the experience has been great

Cynthia P.

Editor in the Religious Institutions Industry

Asset 6

"New User is Satisfied"

Pros
It allows me to duplicate my e-mails to reuse the design and format for daily e-mails.
Switched From
Mailchimp
Reasons for Switching to Benchmark Email
Difficulty with a past user.
Comments (Benefits)
Very good thus far!

Vincent L.

Director of Communication in the Non-Profit Industry

Asset 6

"Producing campaigns easy and fast"

Pros
Very intuitive for a beginner/limited user of email software. I was able to produce and edit a great looking campaign within hours of purchasing my plan. The subscriber list transfer was also very smooth and testing the emails with my team was very easy prior to initiating the full send. Definitely like the easy to read analytics and reports generated.
Cons
I think the email body editing interface could have better formatting options, but it works great for what we need.
Reasons for Choosing Benchmark Email
Easy set up and month to month billing
Comments (Benefits)
Very happy with the purchase, recieved a call from my account manager the day we started which really means a lot, especially in walking me through the initial set up. Very reasonable rates and they offer a great discount for non-profit orgs.

Marvin B.

Director of Operations in the Marketing and Advertising Industry

Asset 6

"Great product"

Pros
Automation pro is among the best things to happen to email marketing. Setting up "if/then' sequences does wonders for my campaigns
Cons
Nothing at all that I can think of.
Comments (Benefits)
The biggest benefit to me is being able to let the actions of my list determine which offers are sent to them. Great business booster

Kristen B.

Sales and Marketing Manager in the Restaurants Industry

Asset 6

"Great"

Pros
Easy to create new emails and send them out
Cons
Still learning the software and getting familiar
Switched From
Personica
Reasons for Switching to Benchmark Email
More efficiency
Comments (Benefits)
Very user friendly